Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO) at blithequark
Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Coordinator in our Business and Government Customer Organization (BGCO). In this role, you'll have the opportunity to work with our business and government customers, providing innovative solutions to their complex challenges and driving revenue growth through long-term relationships.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive, and where we do what we love – driving innovation, creativity, and impact in the world. Our commitment to diversity and inclusion is at the heart of everything we do, and we're proud to be an equal opportunity employer.
Job Summary
As an Experienced Customer Service Coordinator in our BGCO, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. You'll work with our business and government customers over the phone, answering their questions, and identifying opportunities to help solve their business challenges. Your role will be to grow our business within existing accounts, build customer relationships, and provide efficient customer support on large accounts using web-based tools.
Key Responsibilities
* Grow our business within existing accounts by identifying opportunities to upsell and cross-sell our products and services
- Build customer relationships, earning their loyalty and trust through exceptional customer service and support
- Ask questions, listen intently, and identify what the customer really needs to provide tailored solutions
- Troubleshoot problems and resolve a range of customer issues about device(s), billing, and/or service concerns
- Sell the value of blithequark solutions and increase company revenue through long-term relationships
- Be solution-oriented and proactive, providing first call resolution and eliminating repeat calls and unnecessary transfers
- Deliver efficient customer support on large accounts using web-based tools
What We're Looking For
We're looking for problem-solvers who lead with empathy and are motivated by change. You'll need to have:
- A Bachelor's degree or one or more years of work experience
- One or more years of customer service and/or sales experience
- The ability to meet all home office requirements
- Willingness to work a flexible work schedule, including evenings and weekends
Preferred Qualifications
* College degree
- Experience with facilitation and communication across all levels of the organization
- Experience resolving customer issues, billing, and/or handling product Q&A
- Experience promoting and/or selling products and services
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
- One or more years of technical support experience
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
- Technical acumen and interest in learning new technologies
Work Environment
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow and develop your skills and career. You'll have access to a range of training and development opportunities, including:
- Ongoing training and development programs to help you stay up-to-date with the latest technologies and industry trends
- Opportunities to work on high-profile projects and initiatives
- Collaborative and inclusive work environment that encourages innovation and creativity
- Recognition and rewards for outstanding performance and contributions
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work schedule and remote work options
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Job!
Equal Employment Opportunity
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Apply for this job