Experienced Customer Service Representative – Remote Opportunity at blithequark
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a global leader in electrical and digital building infrastructures. We're seeking an experienced Customer Service Representative to join our Data Power & Control Division, working remotely to provide top-notch support to our customers.
About blithequark
As a global specialist in electrical and digital building infrastructures, blithequark has been transforming the spaces where people live, work, and meet for over 150 years. Our purpose is to improve lives by providing simple, innovative, and sustainable solutions that connect people, buildings, and communities. With a global presence in 180 countries and a revenue of $7 billion, blithequark is a publicly traded company listed on the Euronext (blithequark SA EPA: LR). Our commitment to innovation, sustainability, and customer satisfaction drives everything we do.
About blithequark North and Central America
blithequark North and Central America (blithequark NCA) is a leading provider of electrical and digital building infrastructures in the region, employing over 6,500 associates in 50 locations. Our six divisions – Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting – serve the commercial, residential, and industrial industries, exceeding customer expectations in every market we serve. blithequark NCA offers a comprehensive benefits package, including medical, dental, and vision coverage, a high employer 401K match, paid maternity and parental leave, paid time off to volunteer, and an active Employee Resource Group network.
About blithequark's Data Center Power and Control Division
Our Data Center Power and Control Division is a leader in the industry, empowering customers with innovative solutions for data centers, building networks, and facility infrastructures. With a portfolio of world-class brands, including Approved Networks, Ortronics, Raritan, Server Technology, and Starline, we design, manufacture, and market products that enable a more productive and sustainable future. Our commitment to research and development ensures the exceptional reliability of our technologies, proven through decades of performance.
Job Summary
As a Customer Service Representative at blithequark, you will be the face of our company, providing exceptional service to our customers through various communication channels, including phone, email, and fax. You will be responsible for processing orders, researching and resolving customer inquiries, and utilizing product knowledge to improve sales and maintain customer satisfaction. This is a remote position, requiring strong organizational and time management skills, as well as the ability to work in a high-volume, fast-paced environment.
Key Responsibilities
* Process orders received by mail, telephone, fax, EDI, and/or through personal customer contact, providing pricing, availability, and schedule information within established guidelines.
- Research and obtain resolution of a variety of customer inquiries, expediting the delivery of selected orders and tracking order activity to alert appropriate staff of any potential delivery problems.
- Foster open communication internally and externally, championing creative change to improve processing and service levels, and providing guidance and assistance to new or less experienced staff.
- Perform other similar and related duties as required.
Qualifications
* A.S. degree in business or related field, or equivalent combination of education and experience.
- Minimum of three years' experience in a successful customer environment/position.
- Experience with manufacturing or electrical industry required.
- Experience with Salesforce preferred.
- Strong organizational and time management skills, with close attention to detail and the ability to effectively handle multiple priorities.
- Ability to work in a high-volume, fast-paced environment.
- Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software.
- Ability to use the internet and web-based resources efficiently and effectively.
- Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
- Highly collaborative and able to work in a team-based environment.
- Demonstrated exceptional customer service skills and a strong customer orientation.
- Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
- Ability to give and receive detailed/complex information in an understandable way.
- Presentation and training experience a plus.
- Strong analytical skills, with the ability to identify trends and establish proactive corrective actions.
What We Offer
* Competitive salary range: $38,000 - $48,000.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- High employer 401K match.
- Above-benchmark paid maternity and parental leave.
- Paid time off to volunteer.
- Active Employee Resource Group network.
- Opportunity to work with a global leader in electrical and digital building infrastructures.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
How to Apply
If you're a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job