Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and dedicated to delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep our myColorado application running smoothly.

About blithequark

blithequark is a dynamic organization that is revolutionizing the way people interact with government services. Our mission is to empower citizens with innovative solutions that make a real difference in their lives. As a Service Desk Specialist/Live Chat Agent, you will be part of a talented team that is passionate about technology and committed to delivering exceptional customer experiences.

Work Environment and Culture

At blithequark, we value collaboration, innovation, and customer-centricity. Our remote work environment is designed to foster flexibility, productivity, and work-life balance. As a Service Desk Specialist/Live Chat Agent, you will work from the comfort of your own home, surrounded by the beautiful scenery of Colorado. Our team is dedicated to creating a positive and inclusive work environment that encourages growth, learning, and fun.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your primary responsibilities will include:

• Providing Tier I support and customer assistance for our myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with cross-functional teams to resolve complex issues and improve customer experiences
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and best practices

Key Skills and Competencies

To succeed in this role, you will need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and resolve problems efficiently
• Proficiency in using diagnostic tools and knowledge of diverse range of mobile device makes and models
• Experience with Jira, ITIL Certification, Agile and scrum methodology, and government work experience are highly desirable

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you will have access to:

• Ongoing training and professional development opportunities to stay up-to-date with the latest technologies and best practices
• Collaborative and supportive work environment that encourages growth, learning, and fun
• Opportunities for career advancement and professional development within the organization
• Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive hourly rate
• Health insurance
• Retirement plan
• Paid time off
• Flexible work schedule
• Opportunities for professional development and career advancement

How to Apply

If you are passionate about technology and dedicated to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

This is a remote work opportunity, and candidates must be residents of the State of Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. Apply for this job