Experienced Learning Experience Designer for Global Customer Trust Training and Risk Management Team at blithequark

Introduction to blithequark and the Opportunity

At blithequark, we are passionate about creating a work environment that fosters growth, innovation, and excellence. As a leader in our industry, we recognize the importance of investing in our people and providing them with the skills and knowledge necessary to succeed. The WW Customer Trust Training – Learning Experience Design (LXD) team at blithequark is seeking an experienced Learning Experience Designer to join our team of talented professionals. As a Learning Experience Designer, you will play a critical role in designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical.

About the Role

This role is ideal for a learning professional who is people-obsessed, passionate about creating meaningful learning experiences, and dedicated to bar-raising talent that evolves with business needs. As a Learning Experience Designer at blithequark, you will be responsible for designing and developing learning programs that are engaging, effective, and aligned with the needs of our business. You will have the opportunity to work on multiple aspects of learning experience design, including practical experience in designing digital, blended, and classroom-based training content, stakeholder management, setting and monitoring Instructional Design standards, coaching other LXDs, and owning the end-to-end curriculum lifecycle from analysis to evaluation.

Key Responsibilities

• Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
• Manage and execute curriculum maintenance review and implementations cycles
• Mentor or coach new LXDs and apprentices on design and processes
• Consult with customers to define the problem to be solved and the best solution to that problem
• Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials
• Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently
• Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
• Lead efforts to drive continuous performance improvement from those insights
• Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics
• Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content

About the Team

The WW Customer Trust Training Learning Experience Design (LXD) team at blithequark is a dynamic and talented group of professionals who are passionate about creating great learning experiences for our associates and investigators. Our team comprises LXDs, Project/Program Managers, and Managers, and our primary responsibility is to create learning experiences that support our people during new hire, upskill, and other trainings. We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.

Essential Qualifications

• 5+ years of program or project management experience
• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong knowledge of instructional design principles and adult learning theory
• Experience with authoring tools such as Storyline, Rise, Camtasia, Captivate, or similar development tools
• Excellent project management skills, with the ability to manage multiple projects concurrently
• Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform decision-making
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with global stakeholder teams
• Strong coaching and mentoring skills, with the ability to mentor or coach new LXDs and apprentices on design and processes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our people with the opportunities and resources they need to grow and develop in their careers. As a Learning Experience Designer, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development opportunities, such as training and certification programs
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-impact projects and initiatives
• Collaboration with global stakeholder teams
• Access to cutting-edge technologies and tools

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment, which is designed to foster collaboration, innovation, and excellence. Our company culture is built on a range of values, including:

• A passion for learning and development
• A commitment to diversity, equity, and inclusion
• A focus on innovation and experimentation
• A emphasis on collaboration and teamwork
• A dedication to delivering high-quality results

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Access to cutting-edge technologies and tools
• Opportunities for professional development and growth

Conclusion

If you are a motivated and experienced Learning Experience Designer who is passionate about creating meaningful learning experiences, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the opportunity to work on high-impact projects, collaborate with global stakeholder teams, and contribute to the growth and development of our people. Don't miss out on this chance to join a dynamic and talented team and take your career to the next level. Apply now to become a part of the blithequark team and help us shape the future of learning and development.