Experienced Mental Health Crisis Specialist for 988 Chat/Text Services – Part-Time, Remote Position, Friday to Sunday, 3rd Shift

Introduction to blithequark

blithequark is a leading nonprofit behavioral health system, renowned for its dedication to delivering care that changes people's lives. With a dynamic and well-established presence, blithequark offers rewarding opportunities for professionals to serve individuals of all ages in a variety of settings. As a trauma-informed organization, blithequark endorses a culture built on understanding, recognizing, and responding to those affected by trauma, with the goal of strengthening resilience for clients, staff, and the community.

About the Role

We are seeking a compassionate and skilled Mental Health Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention team. As a remote position, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. This is a part-time opportunity, working Friday to Sunday, 6pm-2:30am CST, with Monday to Thursday off.

Key Responsibilities

• Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to meet individual needs
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Maintain ethical and clinical standards in compliance with all accreditation requirements
• Actively participate in ongoing supervision, training, and team meetings to ensure continuous learning and growth
• Assist in administrative tasks as needed to support the team

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or be a Certified Peer Recovery Specialist
• Six months to one year of related crisis experience, with a strong understanding of suicide assessments and crisis intervention
• Excellent communication skills, with the ability to effectively communicate via written, verbal, in-person, and virtual methods
• Demonstrated high-level customer service skills and professional etiquette
• Knowledge of community resources and ability to provide service linkage and referrals

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a crisis or mental health setting, with a strong understanding of trauma-informed care
• Knowledge of crisis intervention techniques and suicide prevention strategies
• Experience working with diverse populations, with a strong commitment to cultural competence and sensitivity

Skills and Competencies

To excel in this role, you will need:

• Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments
• Excellent communication and interpersonal skills, with the ability to build rapport with individuals in crisis
• Ability to work in a fast-paced environment, with a high level of flexibility and adaptability
• Strong technical skills, with the ability to navigate multiple software systems and platforms

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Mental Health Crisis Specialist, you will have access to:

• Ongoing training and supervision to support your continuous learning and growth
• Opportunities for professional development and advancement within the organization
• A supportive and collaborative team environment, with a strong focus on teamwork and camaraderie

Work Environment and Company Culture

blithequark is committed to creating a workplace that is inclusive, supportive, and empowering. We value diversity, equity, and inclusion, and strive to create an environment that reflects the growing world around us. As an employee, you can expect:

• A culture that is built on respect, expertise, integrity, and empowerment
• A workplace that is safe, welcoming, and inclusive for all employees
• Opportunities to participate in diversity, equity, and inclusion initiatives and employee resource groups

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with a pay range of $19.10-$26.80 per hour. In addition to your hourly wage, you will also be eligible for:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Continuing education opportunities and employee assistance programs

Conclusion

If you are a compassionate and skilled mental health professional, with a passion for delivering care that changes people's lives, we encourage you to apply for this exciting opportunity. As a Mental Health Crisis Specialist at blithequark, you will be part of a dynamic and dedicated team, working together to provide critical support to individuals in crisis. Don't miss this chance to make a difference in the lives of others – apply today!