Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark

At blithequark, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. As a leading player in the industry, we're proud to have a strong presence in the market, with over 30 OEM and 4,000 dealer partners. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals to join our Roadrunner's Servicing Center in Irving, Texas.

About the Role:

We're seeking a highly motivated and bilingual (fluent in Spanish) Customer Engagement Representative to join our team. As a key member of our servicing organization, you'll play a vital role in building a best-in-class servicing experience for our growing portfolio of powersports loans.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve common customer concerns.
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and efficient experience.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence and customer satisfaction.
• Comply with all federal and state-specific laws that regulate collections and servicing activities.

Requirements:

* High School Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.

• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Ability to master the use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written, with the ability to communicate effectively in both English and Spanish.
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is a must.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join blithequark?

At blithequark, we're committed to providing a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our journey.

What We Offer:

* A competitive salary and benefits package

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A chance to work with a leading player in the industry
• A commitment to diversity, equity, and inclusion

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunity Employer:

blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job