Experienced Remote Customer Support Representative – New York
Are you passionate about delivering exceptional customer experiences and igniting your career with a purpose-driven organization? Do you thrive in a dynamic, global environment where diversity and inclusivity are valued? Look no further than blithequark, a leading provider of customer experience solutions, where you'll have the opportunity to shine as a Remote Customer Support Representative in New York.
About blithequark
blithequark is a global company that has been making customers happy since 1982. Our mission is to deliver exceptional customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our employees have spoken, and we're thrilled to be a Great Place to Work certified company in the United States!
Your Role at blithequark
As a Remote Customer Support Representative, you'll be the spark that brightens days and ignites careers at blithequark. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a meaningful impact on our clients' businesses. Your passion for helping others, combined with your product knowledge and technical skills, will make you a valuable asset to our team.
Key Responsibilities:
* Answer incoming communications from customers in a timely and professional manner
- Conduct research to provide accurate and helpful responses to customer inquiries
- Collaborate with colleagues to resolve customer issues and provide exceptional support
- Utilize product knowledge to consult with customers and provide solutions to their problems
- Maintain accurate records of customer interactions and issues
What You Bring to the Role:
* At least 1 year of customer service experience in a similar role
- High school diploma or equivalent
- Strong product knowledge and ability to recognize, apply, and explain it to customers
- Proficiency in computer applications and software
- High-speed internet connection (>25mbps)
- Excellent communication and problem-solving skills
What You Can Expect:
* A supportive and inclusive work environment that values diversity and inclusivity
- Opportunities for career growth and professional development, including training and coaching
- A competitive base wage starting at $18.92, plus performance bonus opportunities
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
- A dynamic and global team of curious lifelong learners guided by our company values
Your Career Growth Opportunities:
At blithequark, we're committed to helping you grow and develop your skills and career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we've got you covered. Our TTEC community is here for you as one dynamic, global family, where you'll have the opportunity to learn, grow, and thrive.
Our Company Culture:
We're proud of our company culture, which is built on our core values of:
- Humanity: We believe that every customer interaction is an opportunity to make a positive impact.
- Technology: We're committed to leveraging the latest technologies to deliver exceptional customer experiences.
- Inclusivity: We value diversity and inclusivity, and strive to create a workplace where everyone feels valued and empowered.
- Community: We believe in giving back to our communities and making a positive impact on the world around us.
How to Apply:
If you're passionate about delivering exceptional customer experiences and igniting your career with a purpose-driven organization, we want to hear from you! Apply now to become a Remote Customer Support Representative at blithequark and join our dynamic team of customer experience professionals. Apply Now!
Equal Opportunity Employer:
blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job