Experienced Customer Service Representative - Remote Job Opportunity at blithequark

Introduction to blithequark

Are you ready to discover a world of possibilities, both at work and throughout your free time? Join the blithequark family, and you'll travel the world, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll address challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to complement both your personal and work life and hop on board! At blithequark, we're passionate about creating an inclusive and dynamic work environment that fosters growth, innovation, and excellence.

About the Role

This role is a member of the Payments and Digital Strategy team at blithequark Credit Union. The position is responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. As a Customer Service Representative, you will be the face of our organization, providing exceptional service to our members and ensuring their needs are met with professionalism and courtesy.

Key Responsibilities

• Complete data entry and balancing functions
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or training and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to training and development programs, mentorship opportunities, and a supportive work environment that encourages learning and innovation. You'll also have the chance to work with a talented team of professionals who are passionate about delivering exceptional service and making a positive impact on our members' lives.

Work Environment and Company Culture

Our work environment is dynamic, inclusive, and supportive. We believe in fostering a culture of excellence, innovation, and teamwork, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. At blithequark, you'll be part of a team that's dedicated to making a difference in the lives of our members and the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive benefits program, travel perks, and opportunities for professional growth and development. Some of the benefits you can expect include:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the start – we also offer digital doctor visits, flexible spending accounts, and more.
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Conclusion

If you're passionate about delivering exceptional customer service, working in a dynamic and inclusive environment, and growing your career with a talented team of professionals, we encourage you to apply for this exciting opportunity at blithequark. Don't miss out on the chance to join our team and start your journey to success today!