Experienced Customer Service Representative – Work-from-Home Opportunity with blithequark

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading technology producer in the human services field, as a Customer Service Representative in our work-from-home program.

About blithequark

blithequark is a family-owned and operated business with over 50 years of experience in developing innovative solutions for complex human service operations. Our commitment to teamwork, dedication, empowerment, and work-life balance has earned us a reputation as one of the most highly regarded technology producers in the industry. With a staff of over 650 employees throughout the United States, we are a multi-state operation and administrative private company that values the expertise of our team members to support and develop the very best systems and product lines in the industry.

Our Culture

At blithequark, we consider our employees and clients part of an extended family. Our culture is built on the principles of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. If you are looking for a meaningful and fulfilling career, we hope that you will consider blithequark.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for receiving calls from clients in accordance with Standard Operating Procedures and contractual obligations. You will categorize all calls received in one of the categories provided and be responsible for other duties as assigned. This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home. We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules.

Key Responsibilities

* Receive calls from clients in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent Interpersonal skills using tact, patience, and courtesy
• Utilize email, phone, and chat as primary communication methods
• Meet productivity and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* High School Diploma or equivalent required

• At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
• Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
• Must be able to type a minimum of 35 WPM
• Basic knowledge of Microsoft Office
• Quiet and distraction-free place in your home to work at a desk/table
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication
• Personal headset (optional)

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of customer relationship management (CRM) software
• Familiarity with data analysis and reporting tools
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Benefits

* Competitive hourly rate of $14/hour with shift differential

• Paid bi-weekly
• Medical, Dental, Vision, and 401(k) benefits after your first 30 days with us
• Paid Time Off (PTO) accrual on your first day
• Referral Program and internal promotion opportunities
• Opportunity to work from home with a quiet and distraction-free environment
• Access to ongoing training and development to improve skills and knowledge

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and you will be contacted to complete two Prevue assessments. If you have any questions or concerns, please reach out to Salena Kniesly at [email protected] for assistance.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.

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