Experienced Customer Service Representative – Work From Home Opportunities with blithequark

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusivity, and innovation? Look no further than blithequark, where we're shaping the future of customer service and beyond. As a Customer Service Representative with blithequark, you'll be at the forefront of delivering exceptional experiences to our customers, while also developing your skills and expertise in a fast-paced and supportive environment. With our comprehensive training programs and opportunities for advancement, you'll have the chance to grow both personally and professionally, all while enjoying the flexibility and convenience of working from home.

Why You'll Love This Job

As a Customer Service Representative with blithequark, you'll have the opportunity to:

• Collaborate with customers in a polite, professional, and courteous manner, providing solutions to their queries and concerns
• Work with a variety of customers, including domestic and international travelers, to resolve issues and provide assistance
• Utilize your problem-solving skills to resolve complex issues and provide creative solutions
• Develop your communication and interpersonal skills, working with colleagues and customers from diverse backgrounds
• Stay up-to-date with industry trends and developments, ensuring that you're always equipped with the latest knowledge and skills

Key Responsibilities

As a Customer Service Representative with blithequark, your key responsibilities will include:

• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates
• Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation
• Performing traveler loading, including ticket lift or ticket lift/confirmation
• Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and line models
• Working jetways/bridges for the purpose of boarding and deplaning travelers
• Making boarding and flight door announcements
• Conveying domestic/international flight records
• Performing traveler service flight close-out systems
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining the schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing visa document exchanges at stands in the ticket counter area and activation stations
• Helping travelers with self-service kiosk registration and booth items handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing/confirming international reports at booths in the ticket counter area and activation stations
• Accepting and initiating travelers' self-labeled bags at activation stations
• Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having regular and predictable attendance on location, including fulfilling any compulsory overtime requirements
• Answering and assisting during security and emergency situations
• Providing connecting travelers with gate information
• Providing quality customer service in a professional manner and according to blithequark's standards

All You'll Need for Success

To be successful in this role, you'll need:

• A bachelor's degree or equivalent experience
• Bilingual language skills may be required in certain locations
• A valid driver's license, as required by local authorities
• To satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• To have the ability to obtain proper airport power or US Customs security identification, if relevant
• Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements
• To be approved to work in the U.S.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Instruction and earlier professional training
• Working knowledge of Sabre or other Traveler Service Systems
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get

As a valued member of the blithequark team, you'll enjoy:

• Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the blithequark Family

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Now! Apply for this job