Experienced Full Stack Customer Service Representative – Gold Service Program
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Gold Service program as an Associate Gold Customer Service Representative. As a key member of our team, you will play a vital role in helping our independent agents grow and care for their customers 24 hours a day, 7 days a week, 365 days a year.
About blithequark
At blithequark, we believe that progress happens when people feel secure. As a purpose-driven organization, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. With a rich history dating back to 1912, blithequark has grown into the sixth largest global property and casualty insurer, based on 2020 gross written premium. Our commitment to our customers and people has enabled us to support our customers and employees, so they can protect their families, build their businesses, and invest in their futures.
The Gold Service Program
Our Gold Service program is a key contributor to blithequark's position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day, 7 days a week, 365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for blithequark.
Responsibilities
As an Associate Gold Customer Service Representative, you will be responsible for:
- Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes.
- Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most.
- Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
- Maintaining and tracking accurate data in various computer systems.
Qualifications
To be successful in this role, you will need:
- An Associate's degree in a business-related field or equivalent training.
- A minimum of 6 months of related work experience, with customer service experience preferred.
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
- Ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Proficiency with computers and knowledge of Microsoft Office tools.
- Ability to handle confidential and proprietary information.
- A clear understanding of the organization's policies, standards, and procedures to guide customer interactions.
Work Environment and Culture
As a member of our team, you can expect:
- A dynamic and fast-paced work environment where no two days are the same.
- Opportunities for growth and development in a purpose-driven organization.
- A collaborative and inclusive work culture where employees feel valued and supported.
- Comprehensive benefits and competitive compensation packages.
- A commitment to diversity, equity, and inclusion, with a focus on creating an environment where all employees feel a sense of community and belonging.
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As an Associate Gold Customer Service Representative, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Mentorship and coaching from experienced team members.
- Opportunities for advancement and career growth within the organization.
- A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
Compensation, Perks, and Benefits
As a valued member of our team, you can expect:
- Competitive compensation packages, including base salary and incentives.
- Comprehensive benefits, including health, dental, and vision insurance, as well as a 401(k) plan.
- Paid time off, including vacation days, sick leave, and holidays.
- Opportunities for professional development and growth.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and values, and to submit your application.
Equal Opportunity Employer
blithequark is an equal opportunity employer. We are committed to fostering an inclusive and diverse work environment where all employees feel valued and supported. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.
Note
This position may have in-office requirements depending on candidate location. Apply for this job