Experienced Customer Success Manager, Enterprise – Scaling Growth and Monetization for the Next Million Creators and Companies

About blithequark

At blithequark, we're on a mission to empower the next million creators, publishers, and companies to scale and monetize their audiences. As a fast-growing startup, we're already home to tens of thousands of the most popular newsletters worldwide, and we're just getting started. With a remarkable growth trajectory, we've achieved $1M ARR in January 2023 and over $7M just a year later in January 2024. This is an incredible opportunity to join our Customer Success team and be part of a dynamic, innovative, and collaborative environment.

Job Summary

We're seeking an experienced Customer Success Manager (CSM) to join our team and drive growth, retention, and satisfaction for our enterprise customers. As a CSM, you'll work closely with business leaders to understand their needs, map our solutions to their goals, and provide best-in-class support throughout the customer lifecycle. If you're action-oriented, have exceptional communication and problem-solving skills, and are passionate about scaling a growing platform, we'd love to hear from you.

Key Responsibilities

As a Customer Success Manager, Enterprise, you'll be responsible for:

• Managing a portfolio of enterprise customer accounts to foster long-term partnerships and drive growth
• Onboarding new enterprise customers to ensure they're set up for success and achieve their goals
• Acting as the main point of contact for any customer escalations and providing timely, proactive resolutions
• Delivering Quarterly Business Reviews to drive product adoption and customer satisfaction
• Becoming the customer advocate and helping implement cross-functional initiatives across Sales, Product, and Support

Ideal Candidate

We're looking for a highly motivated and experienced Customer Success Manager who:

• Has excellent customer relationship management skills and a proven track record of driving growth and retention
• Possesses strong communication, listening, writing, and time management skills
• Can problem-solve and resolve client issues quickly and efficiently
• Is organized and reliable, with the ability to work independently with little direction when necessary
• Has a genuine excitement about scaling a growing platform and is passionate about delivering exceptional customer experiences
• Has an ownership mentality and is committed to driving results
• Has experience working in the email/newsletter space is a huge plus

What We Offer

At blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth, creativity, and fulfillment. As a Customer Success Manager, Enterprise, you'll enjoy:

• A competitive salary of $90,000 per year
• Stock Options and the opportunity to own a piece of our success
• Comprehensive health, dental, and vision insurance
• 401(k) employer match and retirement savings plan
• Unlimited PTO (mandatory 10 days per year minimum) and flexible work arrangements
• Annual IRL Retreats and opportunities to connect with your colleagues in person
• Unlimited book budget and access to professional development resources
• Wellness Day each month (every third Friday) and a focus on employee well-being

Our Culture

At blithequark, we value empathy, action, transparency, and ownership. We believe that:

• Empathy opens the door to problem-solving and creates a culture of collaboration and understanding
• Bias towards action drives progress and innovation, and we're committed to delivering results
• Complete transparency builds trust and fosters a sense of community, and we're committed to sharing our business metrics with our team
• Ownership creates a sense of pride and accountability, and we empower our team members to stand up for what's right with a long-term outlook

How to Apply

If you're passionate about customer success, growth, and innovation, and you're looking for a dynamic and supportive work environment, we'd love to hear from you. Please submit your application through our website, and let's start a conversation about how you can join our team and help us achieve our mission. Apply for this job