Experienced Inbound Chat Specialist – Automotive Industry Expertise
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions for the automotive industry, as an Inbound Chat Specialist. At blithequark, we're dedicated to revolutionizing the way car dealerships interact with their customers. Our team of experts is committed to delivering exceptional service and support, and we're looking for talented individuals like you to join our ranks. As an Inbound Chat Specialist, you'll play a vital role in representing our automotive dealer clients favorably, engaging with customers online, and turning conversations into leads that drive revenue.
About blithequark
blithequark is a dynamic and innovative company that's passionate about empowering car dealerships to deliver exceptional customer experiences. As an affiliate of Reynolds and Reynolds, we're part of a leading provider of car dealership software, services, and forms. Our team is dedicated to helping dealerships transform the customer experience, and we're looking for talented individuals like you to join our mission.
Responsibilities
As an Inbound Chat Specialist, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with our team to ensure seamless communication and exceptional customer service
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a helpful bonus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a helpful bonus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and work-life balance
- Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
What We Do at blithequark
As a leading provider of innovative solutions for the automotive industry, blithequark is dedicated to helping car dealerships deliver exceptional customer experiences. Our team is passionate about empowering dealerships to transform the customer experience, and we're committed to delivering exceptional service and support.
About Reynolds and Reynolds
Reynolds and Reynolds is a leading provider of car dealership software, services, and forms, with a rich history dating back to 1866. As a global company with operations in the U.S., Canada, the U.K., and Europe, we're proud to be a part of the automotive industry's leading companies. With products in over 70% of U.S. dealerships, we're committed to helping dealerships deliver better results and transform the customer experience.
Join Our Team
If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we invite you to join our team at blithequark. Apply now and become a part of our dynamic and innovative company, dedicated to empowering car dealerships to deliver exceptional customer experiences. Apply Job! Apply for this job