Senior Customer Success Manager – Driving Operational Excellence in Industrial Tech

Are you a seasoned professional with a passion for driving operational excellence in the industrial world? Do you thrive in fast-paced environments where innovation meets disruption? Look no further than blithequark, a growth-stage startup revolutionizing the way frontline maintenance workers achieve more. As a Senior Customer Success Manager at blithequark, you'll play a pivotal role in shaping the future of industrial tech by empowering our clients to achieve operational excellence and drive business growth.

Why Join blithequark?

At blithequark, we're not just building a company – we're building a movement. We're transforming the industrial world by empowering frontline maintenance workers to achieve more through cutting-edge hardware and innovative software. Our platform is disrupting legacy systems and delivering smarter, faster solutions for our clients. As a part of our team, you'll break boundaries, question convention, and collaborate with top talent to drive real change.

Customer Success at blithequark

Our Sales team is the driving force behind revenue at blithequark, generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, including Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. Our Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), highlighting the stickiness of our products. We make sure that top performers are recognized and over-beating quota.

Responsibilities

As a Senior Customer Success Manager at blithequark, you'll be responsible for managing customer projects within the manufacturing maintenance sector. Your key responsibilities will include:

• Supporting customers in all matters related to the usage of blithequark's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guaranteeing optimal customer satisfaction and ROI by managing both internal and external resources;
• Driving customer accounts growth by delivering successful ROI and relationship building;
• Successfully implementing new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects;
• Collaborating with cross-functional teams to ensure seamless delivery of customer projects;
• Analyzing customer data to identify trends and areas for improvement;
• Developing and implementing strategies to drive customer adoption and retention;
• Providing exceptional customer service and support to ensure high levels of customer satisfaction.

Requirements

To succeed in this role, you'll need:

• A business-driven mindset and customer-facing experience;
• More than 5 years of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders;
• Strong analytical and problem-solving skills, with a focus on continuous improvement;
• Bachelor's degree in Engineering or a related field;
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America;
• Valid driver's license with a good standing record.

Bonus Points

While not required, experience in the following areas will be highly valued:

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive Salary and Stock Options;
• Premium Medical, Dental, and Vision Coverage;
• Paid Time Off (PTO): 15 Days;
• 401(k) Retirement Plan;
• Language Learning Opportunities – Take advantage of optional, fully funded Spanish or Portuguese courses to enhance your skills and global reach;
• Birthday Time Off – Celebrate your birthday with a paid day off during your birthday week;
• Gympass Membership – Access a wide range of gyms and training programs;
• Sports Incentive – Receive a monthly bonus when you regularly participate in physical activities;
• Long-Term Benefit – After four years of service, earn a fully funded trip anywhere in the world.

How to Apply

If you're a motivated and results-driven professional looking to join a dynamic team that's changing the face of industrial tech, apply now to become a Senior Customer Success Manager at blithequark. Apply for this job