Experienced Customer Service Representative – Remote in Virginia
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where you can grow and develop your skills? Look no further than blithequark, a leading provider of customer experience solutions. As a Customer Service Representative working remotely in Virginia, you'll be part of a team that's dedicated to making a difference in the lives of our customers.
About blithequark
At blithequark, we're committed to delivering exceptional customer experiences that drive business results. With a rich history dating back to 1982, we've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our team of passionate professionals is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals like you to join our mission.
Our Culture
Our culture is built on a foundation of empathy, compassion, and a commitment to excellence. We believe that every customer interaction is an opportunity to make a positive impact, and we're looking for team members who share this vision. Our inclusive culture and community-minded organization are dedicated to giving back to our communities and making a difference in the world.
What You'll Be Doing
As a Customer Service Representative, you'll be the face of blithequark, providing exceptional customer experiences that drive business results. Your key responsibilities will include:
- Answering incoming communications from customers in a timely and professional manner
- Conducting research to provide answers and solutions to customer issues
- Resolving escalated or complex customer issues with empathy and compassion
- Collaborating with internal teams to resolve customer issues and improve overall customer experience
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- A high school diploma or equivalent
- Strong product or service knowledge and the ability to apply and explain it to customers
- Computer experience and high-speed internet (>15 mbps)
- Excellent communication and problem-solving skills
What You Can Expect
As a member of our team, you can expect:
- Support for your career and professional development, including individualized coaching and training
- A global team of curious lifelong learners guided by our company values
- A base wage starting at $15.25 per hour, plus performance bonus and opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
- Opportunities for career growth and advancement in a dynamic and global environment
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're dedicated to helping you succeed. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Team
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is diverse, inclusive, and passionate about delivering exceptional customer experiences. We're a global family that's committed to making a difference in the lives of our customers.
Why Join blithequark?
At blithequark, we're committed to making a difference in the lives of our customers and our employees. We're a global company that's dedicated to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity is our strength, and we're looking for talented individuals like you to join our mission.
Equal Opportunity Employer
blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website to learn more about our company culture, benefits, and career growth opportunities. Apply now to join our team and start making a difference in the lives of our customers!
Primary Location
US-VA-Hampton
Job Title
_Customer Care Representative_ Apply Job! Apply for this job