[Remote] Bilingual/Spanish Customer Service Rep (Remote only in posted locations)
Note: The job is a remote job and is open to candidates in USA. Regions Bank is focused on the financial well-being of its customers and is seeking passionate individuals to join their Contact Center team. As a Bilingual/Spanish Customer Service Representative, you will assist customers by answering questions, solving problems, and providing solutions to enhance their banking experience while receiving ongoing training and development opportunities.
Responsibilities
- Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
- Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.
- Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.
Skills
- Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
- Ability to adhere to policies, procedures, and guidelines
- Ability to recommend different products and services to customers
- Ability to multi-task and work in a fast-paced environment
- Ability to solve problems
- Ability to work a flexible schedule which includes all hours of the contact center
- Basic computer skills with the ability to navigate various systems
- Effective time management skills
- Excellent communication skills (verbal and written)
- General knowledge of basic banking, electronic banking and/or credit card services
- Must be fluent in English/Spanish
- One (1) year customer service or production experience
Education Requirements
- High school diploma or GED
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Company Overview
- Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services. It was founded in 1971, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://www.regionsinsurance.com/.
Company H1B Sponsorship
- Regions Bank has a track record of offering H1B sponsorships, with 24 in 2025, 40 in 2024, 41 in 2023, 42 in 2022, 32 in 2021, 30 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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