Experienced Customer Service Representative – Private Student Loan Servicing – 100% Remote Work Opportunity

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you want to join a company that prioritizes employee growth and development, while making a positive impact on customers' lives? If so, blithequark may be the perfect fit for you! As a leading provider of private student loan servicing, blithequark is dedicated to delivering exceptional customer experiences and fostering a culture of innovation and collaboration. Our team of customer service representatives plays a critical role in ensuring that borrowers receive timely and effective support, while also adhering to regulatory requirements and company policies.

Why Join Our Team?

At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including:

• Competitive compensation: $17.00 per hour
• Comprehensive health insurance (medical, dental, vision)
• Paid time off
• 401(k) retirement plan
• Work from home flexibility
• Opportunities for career growth and advancement

Our management team is comprised of individuals who have been promoted from within, demonstrating our commitment to employee development and advancement. As a customer service representative, you'll have the opportunity to work on a variety of projects, develop new skills, and contribute to the success of our organization.

Job Summary:

We're seeking an experienced customer service representative to join our team in a 100% remote work environment. As a key member of our customer service team, you'll be responsible for providing exceptional support to borrowers, while ensuring compliance with regulatory requirements and company policies.

Essential Duties and Responsibilities:

* Serve as the primary point of contact for borrowers regarding their private student loans

• Professionally handle a high volume of incoming calls/make outbound calls
• Welcome borrowers to blithequark's servicing platform, provide an overview of loan terms, status, and repayment plans, and enroll borrowers in AutoPay
• Provide walk-throughs of our servicing website and enroll borrowers if applicable
• Update borrower demographic information
• Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues
• Resolve customer issues via one-call resolution guidelines and/or escalated processes
• Maintain accurate records of borrower interactions and account status in company systems
• Collaborate with internal teams to address borrower concerns and ensure timely resolution
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

Additional Duties and Responsibilities:

* Perform other duties as required

Essential Qualifications:

* Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects

• Judgment and decision making: ability to apply general rules to specific problems to produce answers that make sense
• Innovation and creativity: ability to generate and translate ideas and adapt to change
• Teamwork: effectively participate and contribute as a member of a work group
• Communication: ability to clearly organize and effectively convey information
• Strong active listening skills
• Reliability: ability to meet all attendance standards
• Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Ability to navigate between multiple windows or within web-based applications
• Ability to pass a background check
• Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department
• A dedicated area to work from in your home with Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds
• Ability to set up required equipment in your home

Education and Experience:

* High School diploma or GED equivalent required

• Associate's degree preferred
• Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing
• Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on a foundation of innovation, creativity, and open communication. We're committed to fostering a work environment that's inclusive, supportive, and empowering.

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

E-Verify:

blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type:

Full-time

Pay:

$17.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

* Day shift

• Evening shift

Location:

* Remote We look forward to reviewing your application and welcoming you to our team! Apply for this job