Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative – Join the blithequark Team and Revolutionize Home Improvement Customer Experience

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join the blithequark team as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers in the home improvement industry.

About blithequark

blithequark is a leading provider of lead and workflow management solutions, empowering some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. Our innovative platform is powered by a full-service contact center in Fort Lauderdale, Florida, which specializes in inbound and outbound support for the home improvement industry. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.

Responsibilities

As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will be responsible for:

• Answering incoming calls and responding to customer requests in a timely and professional manner
• Working in a fast-paced environment with a high level of flexibility and adaptability
• Booking appointments for customers with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills on a consistent basis
• Identifying and escalating issues to supervisors as needed
• Adapting to fast-changing guidelines and customer needs
• Informing clients by explaining procedures, answering questions, and providing information
• Maintaining and improving quality results by adhering to standards and guidelines
• Collaborating with colleagues to achieve team goals and objectives

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent (G.E.D.)
• A minimum of one year of experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (preferred)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Ability to pass a background check

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a remote or hybrid environment
• Familiarity with customer relationship management (CRM) software
• Knowledge of the home improvement industry
• Certification in customer service or a related field

What We Offer

As a valued member of the blithequark team, you can expect:

• A competitive hourly rate
• Opportunities to work from home (after completing a one-week in-office onboarding/training period)
• Comprehensive benefits package, including:

+ $15,000 life insurance (company-paid) + 401K plan eligibility after one year of service with a company match of up to 4% + Weekly/monthly gift card drawings/contests for meeting goals

• Career learning and development programs to help you grow and succeed
• Casual dress code and a dynamic work environment

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Our team is passionate about delivering exceptional customer experiences and driving business growth. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to submit your application. Please visit our website to apply for this exciting opportunity. Apply Now!

Equal Opportunity Employer

blithequark is an equal opportunity employer. We are committed to providing a fair and inclusive hiring process for all candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job