Experienced Live Chat Specialist - Collections: Revolutionizing Home Improvement Finance with Sustainable Solutions
Are you a highly motivated and results-driven professional with a passion for making a positive impact on the planet? Do you thrive in a collaborative work culture and value a rewarding career? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the home improvement industry with friendly financing options for sustainable living.
About blithequark
At blithequark, we're dedicated to making a positive impact on the planet by providing innovative financing solutions for homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. Our mission is to build lasting relationships with our valued partners and customers, deliver a tech-enabled financing experience that's simple, fast, and frictionless, and unlock access to numerous products that help people achieve better sustainability. As part of our world-positive initiative, we're also the official sponsor of GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you share our passion for sustainability and want to be part of a team that's making a meaningful difference, join us.
About the Role
We're seeking an experienced Live Chat Specialist - Collections to join our team. As a key member of our collections team, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role requires a high level of professionalism, excellent communication skills, and a strong ability to work independently and as part of a team.
Key Responsibilities
* Communicate with delinquent borrowers via different digital communication channels, including live chat, email, and phone
- Find solutions to help bring borrower's loans to a current status, including negotiating payment plans and providing financial counseling
- Process payments for borrowers with past due payments, ensuring accurate and timely recording of payments
- Maintain daily, weekly, and monthly collection and metric goals, providing regular updates to management
- Collaborate with internal teams, including customer service and credit, to resolve complex customer issues
Essential Qualifications
* 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion tools
- Excellent written communication skills, with the ability to craft clear and concise messages that resolve customer issues
- Prior experience with financial products, including credit cards, loans, and mortgages
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Self-motivated and extremely goal-oriented, with a strong ability to work independently and as part of a team
- Professional demeanor, with excellent customer service skills and a strong commitment to customer satisfaction
- Bilingual Spanish/English required, with the ability to communicate effectively with customers in both languages
Preferred Qualifications
* Experience with live chat software, including Zendesk and Freshdesk
- Knowledge of financial regulations, including the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA)
- Certification in credit and collections, including the Certified Credit and Collections Professional (CCCP) designation
- Experience working in a remote or virtual environment, with a strong ability to communicate effectively with team members and customers
Compensation and Benefits
* Competitive hourly rate of $16-18 per hour, with a bonus opportunity
- Comprehensive benefits package, including 401(k) matching, dental insurance, flexible schedule, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work from home options
- Opportunity to work in a collaborative and dynamic work environment, with a strong commitment to employee growth and development
Work Environment and Culture
* Remote work options, with the ability to work from home or in a shared office space
- Collaborative and dynamic work environment, with a strong commitment to employee growth and development
- Flexible schedule, with the ability to work a variety of shifts, including day and evening shifts
- Opportunity to work with a diverse team of professionals, with a strong commitment to customer satisfaction and employee well-being
How to Apply
If you're a highly motivated and results-driven professional with a passion for making a positive impact on the planet, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you!
Application Question(s)
* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?
- The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?
Experience
* Live chat: 1 year (Required)
Language
* Spanish (Preferred)
Work Location
* Remote Apply Job! Apply for this job