Experienced Customer Service Representative – Chat Support Specialist
At blithequark, we're revolutionizing the way people access vision care, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our chat support team, you'll play a vital role in delivering exceptional customer experiences, driving sales, and helping us maintain our legendary culture.
Who We Are
blithequark is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our mission is to make vision care more accessible, simpler, and easier for everyone. We're proud to be owned by KKR, one of the world's largest and most successful private equity investment companies. Our commitment to putting the customer first has earned us a reputation for excellence, and we're just getting started.
The Details
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Start Date:
February 19, 2024
Training:
Three weeks of virtual training, Monday through Friday, from 10 AM to 5 PM MST. The fourth week will be your regular schedule.
Full Time or Part Time positions:
We're looking for both full-time and part-time representatives to join our team.
Starting base pay:
$15.00 per hour
Shift:
Available shifts are between 11 AM and 11 PM MST, with a required Saturday or Sunday shift each week.
What You'll Do
As a Customer Service Representative, you'll be responsible for:
- Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform
- Responding to incoming emails from customers
- Requesting contact lens prescriptions via phone from eye care providers as needed
- Consulting customers on the best value for their contact lens purchase (sales)
- Providing top-notch customer service in a fast-paced environment
- Delivering solutions to customers in a way that creates a positive experience
- Maintaining high performance metrics, including quality, sales, and dependability
- Problem-solving and thinking on your feet to keep the customer and company in mind
Why We'll Love You
We're looking for individuals who embody our company values: Big-hearted, Tenacious, Unconventional, and Better together! If you're a:
High school diploma (or GED equivalent)
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Self-starter
with a hustle and tireless work ethic
Great typist
with at least 35 words per minute
Multitasker
who can prioritize and think on your feet
Innovative problem-solver
who can think outside the box
Previous customer service and sales experience
is a plus
Fun-loving
and motivated individual who lives our company values
Who You Are
We're looking for humble, hungry, and smart individuals who are:
Technical aptitude
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Resourceful
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Self-motivated
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Collaborative
Perks
As a member of our team, you'll enjoy:
Free eye exams
for your entire family
Deep discounts
on lenses, glasses, and other services
Amazing healthcare coverage
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Tuition Reimbursement
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401(k) match
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Exposure and training
to other roles in the company
Career pathing, internal internships
, and other development opportunities
Work Environment and Company Culture
At blithequark, we're committed to creating a work environment that's both fun and challenging. Our company culture is built on our values of Big-hearted, Tenacious, Unconventional, and Better together! We believe in empowering our employees to take ownership of their work and make a real impact.
Compensation, Perks, and Benefits
We offer a competitive starting base pay of $15.00 per hour, with opportunities for growth and advancement. Our benefits package includes free eye exams for your entire family, deep discounts on lenses, glasses, and other services, amazing healthcare coverage, tuition reimbursement, and a 401(k) match.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please apply through our website, and don't forget to live in one of the approved states: Utah. Apply Job! Apply for this job