Experienced Mental Health Crisis Specialist for 988 Chat/Text Services – Part-Time, Remote Opportunity with Flexible Scheduling

Welcome to blithequark

blithequark is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees and a dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. As a trauma-informed organization, we endorse an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

About the Role

We are seeking a compassionate and experienced Mental Health Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a remote position, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. This is a part-time opportunity, working Friday, Saturday, and Sunday from 6pm-2:30am CST, with Monday to Thursday off.

Key Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in behavioral science, Psychology, Social Work, or a related field, or be a Certified Peer Recovery Specialist
• Six months to one year of related crisis experience
• Effective communication skills via written, verbal, in-person, and virtual methods
• High-level customer service skills and professional etiquette
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments and skill in providing crisis intervention

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a crisis or mental health setting
• Familiarity with the National Suicide Prevention Lifeline (NSPL) and 988 services
• Knowledge of trauma-informed care principles and practices
• Experience working with diverse populations and communities

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong active listening and empathy skills
• Ability to work in a fast-paced, dynamic environment
• Effective problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in chat/text platforms and electronic health records

Career Growth and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Mental Health Crisis Specialist, you will have access to:

• Ongoing training and supervision to enhance your skills and knowledge
• Opportunities for professional development and advancement
• A supportive and collaborative team environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in:

• Respect: treating all individuals with dignity and respect
• Expertise: providing high-quality services and supports
• Integrity: acting with honesty, transparency, and accountability
• Empowerment: empowering our employees, clients, and communities to reach their full potential

Compensation, Perks, and Benefits

As a part-time Mental Health Crisis Specialist at blithequark, you can expect:

• A competitive hourly rate of $19.10-$26.80
• Access to a range of benefits, including medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Conclusion

If you are a compassionate and experienced mental health professional looking for a challenging and rewarding role, we encourage you to apply for this part-time Mental Health Crisis Specialist position at blithequark. As a remote opportunity with flexible scheduling, this role offers the perfect balance of work and life. Join our team and make a difference in the lives of individuals and communities in need.