Experienced Part-Time Remote Customer Service Representative – Healthcare Transportation Services

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated Customer Service Representatives (CSRs) as a Part-Time Remote Customer Service Representative for our healthcare transportation services.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and families across the country. Our team of experts is committed to delivering exceptional service, quality, and care to our members, and we're seeking like-minded individuals to join our mission.

Job Summary

As a Part-Time Remote Customer Service Representative, you will play a vital role in providing prompt and courteous support to the members of our health plan partners. You will be responsible for addressing inquiries about our transportation services, handling inbound calls, and ensuring that our members receive the highest level of service and support. If you have excellent communication skills, empathy, patience, and attention to detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Provide exceptional support and service to our members, addressing their inquiries and concerns in a timely and professional manner

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills, with a focus on delivering exceptional support and service

Preferred Qualifications

* Bilingual or multilingual skills, with fluency in Spanish

• Experience working in a healthcare or transportation industry
• Experience with CRM software and data entry systems
• Experience working in a remote or virtual environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part-Time Remote Customer Service Representative, you will have access to:

• On-the-job training and coaching
• Opportunities for career advancement and professional growth
• Access to training and development programs, including online courses and workshops
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, with a secure and quiet workspace. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

As a Part-Time Remote Customer Service Representative, you will receive:

• Competitive hourly rate of $16.50 per hour
• 401(k) matching program
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home flexibility

Application Instructions

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented communities. Apply for this job