Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across America's Fastest and Most Reliable Network
At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that transform lives. We're a place where you can share your ideas freely, learn, grow, and thrive in a culture that values empathy, creativity, and impact. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
Join the blithequark Team Life
As an Experienced Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences to our customers across America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the face of blithequark, providing top-notch support and guidance to our customers. You'll be the go-to expert for all their questions, concerns, and needs, ensuring that they stay connected to what matters most.
Your Responsibilities
As a key member of our team, your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about blithequark products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment.
- Proven track record of meeting sales goals and exceeding customer satisfaction targets.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and other customer service tools.
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Our benefits include:
- Health and wellness benefits, including medical, dental, and vision coverage.
- 401(k) Savings Plan with company match.
- Stock incentive programs.
- Paid time off, including vacation, sick leave, and holidays.
- Adoption assistance and tuition assistance.
- Award-winning total rewards package.
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Work Environment
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a dynamic and supportive team.
Equal Employment Opportunity
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply for this job