Swedish or Danish-speaking Customer Support Specialist (Travel Industry) - Join the Blithequark Team

Are you ready to embark on a game-changing career? Do you have a passion for delivering exceptional customer experiences? Look no further! Blithequark, a global technology and services leader, is seeking a highly skilled and multilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in Swedish, Danish, or Norwegian, while also handling English-speaking customers.

About Blithequark

Blithequark is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our commitment to excellence has earned us numerous awards, including "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." We're proud to be a leader in our industry, and we're looking for talented individuals like you to join our team.

The Role

As a Customer Support Specialist, you will be responsible for:

• Providing exceptional customer service via phone and email
• Offering accurate information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
• Finding solutions for each individual customer to ensure their journey runs smoothly
• Handling customer inquiries and resolving issues in a timely and professional manner
• Collaborating with internal teams to resolve complex customer issues
• Maintaining accurate records of customer interactions and issues

Requirements

To succeed in this role, you must be:

• Fluent in Swedish, Danish, or Norwegian (C1 level) and have a good command of English (B2 level)
• A flexible and dynamic individual with excellent communication and problem-solving skills
• Able to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Proficient in using technology, including CRM software and other tools
• A team player with a positive attitude and a passion for delivering exceptional customer experiences

What We Offer

As a valued member of our team, you can expect:

• A competitive salary of 1900,- Euros/Gross
• A bonus up to 250,- Euros/Gross
• Flexible work schedule and the option to work from home or our office in Riga
• A comprehensive health insurance package, including gym and dentistry
• A paid mobile phone bill
• Supportive and fun coworkers who are passionate about delivering exceptional customer experiences
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values diversity and creativity

Work Environment and Culture

At Blithequark, we're committed to creating a work environment that's inclusive, supportive, and fun. Our office in Riga is a hub of activity, with a team of talented individuals who are passionate about delivering exceptional customer experiences. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of benefits and perks to support their well-being and career growth.

Career Growth Opportunities

At Blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Online courses and certifications
• Mentorship programs
• Career development workshops and seminars

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• A salary of 1900,- Euros/Gross
• A bonus up to 250,- Euros/Gross
• Flexible work schedule and the option to work from home or our office in Riga
• A comprehensive health insurance package, including gym and dentistry
• A paid mobile phone bill
• Supportive and fun coworkers who are passionate about delivering exceptional customer experiences

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Recruitment Process

Our recruitment process consists of:

• A short phone interview
• An online test
• An interview with our recruitment specialist
• A background check

If you're selected to move forward, we'll be in touch to schedule an interview. We look forward to hearing from you!

Language Requirements

* Fluent in Swedish, Danish, or Norwegian (C1 level)

• Good command of English (B2 level)

Time Type

* Full-time

Location

* LVA-Work-at-Home If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents This offer from "Blithequark" has been enriched by Jobgether.com and got a 79% flex score. Apply Job! Apply for this job