Experienced Inbound Chat Specialist – Automotive Industry Expert
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions for the automotive industry, as an Inbound Chat Specialist. At blithequark, we're dedicated to helping our automotive dealer clients deliver exceptional customer experiences and drive revenue growth. As an Inbound Chat Specialist, you'll play a critical role in achieving this goal by engaging with customers via online chat, providing accurate information about our products and services, and capturing valuable leads. If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we want to hear from you.
About blithequark
blithequark is a dynamic and innovative company that's passionate about helping automotive dealerships succeed in a rapidly changing industry. As an affiliate of Reynolds and Reynolds, we're part of a leading provider of car dealership software, services, and forms that's been helping dealerships deliver better results and transform the customer experience for over 150 years. Our team is dedicated to creating a relaxed, yet professional and fun work environment that fosters collaboration, creativity, and growth.
Responsibilities
As an Inbound Chat Specialist, your primary responsibilities will include:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with our team to achieve sales and customer satisfaction goals
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience a definite plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience a definite plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and work-life balance
- Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
What We Do at blithequark
As a leading provider of innovative solutions for the automotive industry, blithequark is dedicated to helping dealerships deliver exceptional customer experiences and drive revenue growth. Our team is passionate about creating a relaxed, yet professional and fun work environment that fosters collaboration, creativity, and growth.
About Reynolds and Reynolds
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms that's been helping dealerships deliver better results and transform the customer experience for over 150 years. With major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, the U.K., and Europe, Reynolds and Reynolds is a global leader in the automotive industry.
Join Our Team
If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career in the automotive industry. Apply Job! Apply for this job