Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow with a forward-thinking organization? If so, we invite you to join blithequark as an Experienced Customer Service Representative, working remotely to provide top-notch support to our valued customers.

Why You'll Love This Role

As a member of the Payments and Digital Strategy team at blithequark, you'll play a vital role in ensuring the smooth operation of our credit union's daily transactions, including checking processing, object processing, direct bills, and budget transfers. Your expertise will be instrumental in resolving customer inquiries, processing transactions, and maintaining compliance with regulatory requirements.

What You'll Do

As an Experienced Customer Service Representative, your responsibilities will include:

• Completing statistical access and balancing features to ensure accurate and timely processing of transactions
• Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve any discrepancies or issues
• Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing to maintain the integrity of our financial systems
• Working member cases/assignments to provide prompt and effective resolution to customer concerns
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and security
• Logging, studying, and making important GL, account changes and/or returns to maintain accurate financial records
• Processing Stop Pays and Check Batching to prevent unauthorized transactions and maintain customer trust
• Completing daily balancing and department closing to ensure accurate and timely processing of transactions
• Obtaining information from customers for the timely and correct processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information to ensure accuracy and security
• Communicating with vendors to facilitate budget transfers and resolve any issues or discrepancies
• Understanding and being familiar with outgoing and incoming budget transfer laws and regulations to ensure compliance
• Depositing check returns, reviewing member re-exams on draft changes, processing member exams, affirming customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees to ensure timely and accurate processing of transactions

What You'll Need for Success

To excel in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Strong communication and problem-solving skills
• Ability to work independently and with minimal supervision
• Ability to prioritize work and meet deadlines under high-pressure situations
• Ability to maintain excellent customer service skills and a positive attitude
• Ability to work in a fast-paced environment and handle multiple responsibilities
• Ability to maintain confidentiality and handle sensitive customer information
• Ability to self-motivate and take initiative to resolve customer concerns
• Ability to work effectively in a team environment and cross-train on other positions within the department
• Ability to interact professionally with all personnel and customers
• Must pass relevant blithequark and credit union pre-employment compliance exams

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible remote work arrangements to balance work and personal life
• Access to cutting-edge technology and training to enhance your skills and knowledge
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities to participate in community outreach and volunteer programs
• A fun and inclusive company culture that values diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. Apply Now! Don't miss this chance to join a dynamic and forward-thinking organization that values customer satisfaction and employee growth. Apply today to become an Experienced Customer Service Representative at blithequark! Apply for this job