Experienced Customer Service Representative – Remote Opportunity for Dynamic and Growth-Oriented Professionals at blithequark

Introduction to blithequark

Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At blithequark, we are committed to helping our employees grow, develop, and thrive in their careers. As a leading player in the industry, we are dedicated to providing exceptional customer service, innovative solutions, and a positive work environment that fosters collaboration, creativity, and success. If you are a motivated and customer-focused individual looking for a new challenge, we invite you to join our team as a Customer Service Representative.

Job Overview

This exciting opportunity is part of the Payments and Digital Strategy team at blithequark Credit Union. As a Customer Service Representative, you will be responsible for a range of duties related to check processing, item processing, direct bills, and fund transfers. Your primary goal will be to provide exceptional customer service, ensure compliance with regulatory requirements, and contribute to the overall success of our team.

Key Responsibilities

• Complete data entry and balancing functions to ensure accuracy and efficiency
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned to you, providing timely and effective solutions
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching, ensuring timely and accurate completion of tasks
• Complete daily balancing and department closing, maintaining attention to detail and organizational skills
• Obtain information from members for the timely and correct processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information, ensuring accuracy and compliance
• Communicate with vendors to process fund transfers, building strong relationships and resolving issues efficiently
• Understand and be familiar with outgoing and incoming fund transfer laws, regulations, and procedures
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Essential Qualifications

• High school diploma or GED
• Intermediate Excel and Word skills

Preferred Qualifications

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or training and hands-on use
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to maintain excellent performance and attendance

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training and development opportunities, as well as the chance to work with a talented and experienced team. We offer a range of benefits, including:

Travel Perks

Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network.

Health Benefits

On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the start – we also offer digital doctor visits, flexible spending accounts, and more.

Wellness Programs

We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.

401(k) Program

Available upon hire, and depending on the workgroup, company contributions to your 401(k) plan are available after one year.

Additional Benefits

Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Work Environment and Company Culture

At blithequark, we value inclusion and diversity, and our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders. We strive to create an inclusive work environment that allows our employees to reach their full potential and exceed the needs of our diverse global customer base.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we invite you to join our team as a Customer Service Representative. With a range of benefits, opportunities for growth and development, and a positive work environment, blithequark is the perfect place to take your career to the next level. Apply now and discover a world of possibilities!