Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Exceptional Customer Experience

Welcome to blithequark: Where Career Aspirations Meet Endless Possibilities

Imagine a career where every day brings new opportunities to grow, learn, and thrive in a dynamic and fast-paced environment. At blithequark, we invite you to join our team and embark on a journey that will take you to new heights. As a Specialist, Government and Corporate Affairs Customer Service, you will be the face of our organization, providing exceptional service to our valued customers and promoting the blithequark brand with passion and dedication.

About the Role: Government and Corporate Affairs Customer Service Specialist

This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at blithequark. As a key member of our team, you will be responsible for promoting and selling air travel on blithequark, preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets. Your exceptional customer service skills will be utilized to answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner.

Key Responsibilities:

• Promote and sell air travel on blithequark to customers, highlighting the benefits and features of our services
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets in a timely and efficient manner
• Answer inquiries regarding general travel information, providing accurate and helpful responses to customer queries
• Resolve customer problems in a mutually beneficial manner, utilizing your excellent communication and problem-solving skills
• Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures

Qualifications and Skills:

To be successful in this role, you will need to possess a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service and work effectively in a fast-paced environment.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training
• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar systems
• Ability to be resourceful and creative in immediate problem resolution
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
• Satisfactory attendance required

Preferred Qualifications:

• Previous experience in customer service, sales, or a related field
• Knowledge of the air travel industry and blithequark's services and policies
• Experience working in a team environment, with a focus on collaboration and mutual support
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders

Career Growth and Development:

At blithequark, we are committed to the growth and development of our employees. As a Government and Corporate Affairs Customer Service Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages innovation and creativity
• Recognition and reward programs to acknowledge and reward your achievements

Work Environment and Company Culture:

At blithequark, we pride ourselves on our inclusive and diverse work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is welcoming, supportive, and inclusive of all individuals. Our company culture is built on the values of respect, empathy, and teamwork, and we are committed to creating an environment that allows our employees to thrive and reach their full potential.

Employee Benefits:

As a blithequark employee, you will be eligible for a range of benefits, including:

• Travel perks: Explore the world with discounted travel on blithequark and our partner airlines
• Health benefits: Access to comprehensive health, dental, prescription, and vision benefits
• Wellness programs: Take advantage of our wellness programs, including virtual doctor visits, flexible spending accounts, and more
• 401(k) program: Eligible for employer contributions to your 401(k) program after one year of service
• Recognition and reward programs: Be recognized and rewarded for your achievements and contributions to the team

Conclusion:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service and promoting the blithequark brand, we encourage you to apply for this exciting opportunity. As a Government and Corporate Affairs Customer Service Specialist, you will be an integral part of our team, working together to deliver outstanding customer experiences and drive business success. Join us at blithequark and take the first step towards a rewarding and challenging career in the air travel industry.