Experienced Customer Support Coordinator/Data Entry Specialist – Patient Journey Hub Services
At blithequark, we are dedicated to revolutionizing the patient journey by providing innovative hub services, cutting-edge technology, and data-driven insights to pharmaceutical, biotechnology, and medical device innovators. Our mission is to empower patients, prescribers, and partners with seamless support and exceptional outcomes. As a key member of our team, the Customer Support Coordinator/Data Entry Specialist will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our patient journey hub services.
Job Summary:
We are seeking an experienced and highly skilled Customer Support Coordinator/Data Entry Specialist to join our team. This dynamic role combines customer support and data entry functionalities, requiring a unique blend of communication, analytical, and technical skills. As a hybrid role, the successful candidate will be responsible for handling customer inquiries, creating and editing patient records, and escalating concerns to ensure timely resolution. If you are a detail-oriented, customer-focused, and tech-savvy individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners via telephone, email, or other communication channels.
- Research and resolve problems in a timely manner, providing clear explanations and solutions to customers.
- Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription details from incoming referrals.
- Initiate outbound telephone calls to patients for various reasons, such as to collect additional information or explain the outcome of a benefit investigation.
- Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes.
- Attach incoming facsimile images to new or existing patient records.
- Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to ensure timely resolution.
- Generate letters and brochures for patients, prescribers, or partners.
- Document the outcome of all interactions associated with patient records into the database system.
- Adhere to quality, production, and turnaround standards associated with the assigned program.
- Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
Qualifications:
* High school diploma or equivalent.
- One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
- Knowledge of medical terminology is preferred but not required.
Minimum Skills, Knowledge, and Ability Requirements:
* Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
- Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
- Excellent interpersonal and customer service skills with a focus on customer satisfaction.
- Ability and initiative to work independently or as a team member.
- Ability to problem-solve.
- Committed to high standards and accountability.
- Ability to type at least 35 words per minute.
- Ability to adapt to a dynamic work environment.
- Ability to learn quickly.
- General computer knowledge, including proficiency in Microsoft Office applications.
What We Offer:
* Competitive salary and benefits package.
- Opportunity to work in a dynamic and innovative environment.
- Comprehensive training and development programs.
- Collaborative and supportive team culture.
- Flexible work arrangements, including remote work options.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
About blithequark:
blithequark is a leading provider of innovative hub services, cutting-edge technology, and data-driven insights to pharmaceutical, biotechnology, and medical device innovators. Our mission is to empower patients, prescribers, and partners with seamless support and exceptional outcomes. We are committed to delivering exceptional customer experiences and ensuring the smooth operation of our patient journey hub services. Join our team and be part of a dynamic and innovative environment that is shaping the future of healthcare. Apply for this job