Experienced Director - Strategic Planning (Work From Home) – Global Commercial Services Transformation
About Us
At American Express, we're committed to backing our customers, communities, and each other. As a global and diverse community of colleagues, we strive to create a career journey that's unique and meaningful to each individual. Our benefits, programs, and flexibility support our colleagues personally and professionally, allowing them to grow and thrive in their roles.Join Our Team
As a Director - Strategic Planning in our Global Commercial Services (GCS) organization, you'll be part of a high-priority and high-visibility transformation program that touches many American Express cross-functional business units. You'll partner closely with teams such as Sales & Marketing, Controls Management, Finance, Treasury, Technology, Servicing, Legal, Compliance, American Express National Bank, and many other Centers of Excellence across American Express to ensure we create and deliver the best products for our Commercial customers.Key Responsibilities
As a Director - Strategic Planning, you'll be responsible for leading a core team of PMOs to deliver on multiple workstreams in parallel, ensuring compliance with Bank regulations. Your core responsibilities will include:- Management of Product and Compliance Council, board and regulatory strategy, risk management, operations, and process transition
- Setting annual program vision and program plan, handling each initiative throughout with clear communication to ensure success
- Setting PMO standards for success across RAIDS, reporting, and cross-team coordination
- Documentation of appropriate due diligence leading to decisions enabling go-to-market
- Clear communication of progress up to top-level management; reporting on milestone progress, and raising key decisions and issues for resolution
- Partnership with cross-functional workstream leads to align on prioritization, identify resourcing needs, and connect interdependent teams and initiatives
- Formulation of clear execution plans to successfully conclude projects within required timeframes
Minimum Qualifications
To be successful in this role, you'll need to possess the following minimum qualifications:- You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance
- Exceptional program management, communication, and relationship management skills to lead, influence, and work closely with a large audience of partners at various levels of seniority and cross-functional partners
- Proven ability to lead, promote, and inspire change while creating followership and inspiring teams
- Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities
- High level of integrity with ability to handle sensitive issues with complete confidentiality
- Curiosity, a willingness to learn quickly, and a sense of ownership and accountability
- Critical thinking skills to navigate ambiguous white space
- Previous experience with supporting a large cross-functional, change-management initiative that supports multiple domains
Preferred Qualifications
While not required, the following preferred qualifications will make you an even stronger candidate:- Understanding of GCS business and relevant customer data landscape
- Previous experience with legal entity governance
- Demonstrated control mindset, with previous experience in operational risk and compliance at a Bank
Compensation and Benefits
As a Director - Strategic Planning, you can expect a competitive salary range of $130,000.00 to $205,000.00 annually, plus bonus, equity (if applicable), and benefits. Our benefits include:- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities