Experienced Remote Customer Service Representative – Evening Shifts Available for Dynamic and Supportive Team

Introduction to U-Haul and Our Mission

U-Haul, a pioneering company in the moving and storage industry, has been serving do-it-yourself movers and their households since 1945. Our story began with a vision to provide one-way, nationwide moving equipment, and over the years, we have grown into a household name, synonymous with quality, reliability, and exceptional customer service. Our mission is to provide our customers with the best possible experience, and we are committed to creating a culture of health and wellness for our team members. We are now seeking friendly, motivated, and people-oriented individuals to join our team as Customer Service Representatives, working from the comfort of their own homes during evening shifts.

Position Overview

As a Customer Service Representative at U-Haul, you will be the face of our company, ensuring that our customers receive exceptional service and support throughout their moving journey. You will work as part of a supportive team, utilizing up-to-date technology to dispatch and return equipment, inspect and maintain equipment, and assist customers with their queries and concerns. This role offers on-the-job education, career stability, and opportunities for advancement, making it an ideal position for those looking to grow their career in customer service.

Key Responsibilities

• Assist customers with U-Haul products and services, both inside and outside of our centers
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers, and clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding our products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring, and fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Participate in ongoing continuous U-Haul education through U-Haul University

Essential Qualifications

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and customer service skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Previous experience in customer service or a related field
• Basic computer skills and familiarity with technology
• Ability to lift and move equipment weighing a minimum of 50 lbs. assisted or unassisted
• Ability to work in a variety of weather conditions and environments

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and customer service skills, with the ability to work in a fast-paced environment and adapt to changing situations. You should be comfortable working independently and as part of a team, with a strong focus on providing exceptional customer service and support. Additionally, you should be able to work in a variety of weather conditions and environments, and be able to lift and move equipment weighing a minimum of 50 lbs. assisted or unassisted.

Career Growth Opportunities and Learning Benefits

At U-Haul, we are committed to providing our team members with opportunities for career growth and development. As a Customer Service Representative, you will have access to ongoing continuous education through U-Haul University, as well as opportunities for advancement within the company. We offer a range of training programs and certifications, including our 1-2-3 Punch Certification Program, to help you develop your skills and knowledge and advance your career.

Work Environment and Company Culture

U-Haul is committed to creating a culture of health and wellness for our team members. We offer a range of benefits and perks, including a Mindset App Reimbursement, Gym Reimbursement Program, and Health insurance & Prescription plans, if eligible. We also offer paid holidays, vacation, and sick days, if eligible, as well as Life insurance, MetLaw Legal program, and MetLife auto and home insurance. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a positive and supportive work environment for all of our team members.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits and perks, including a $100 hiring bonus, a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program, and discounts on Apple products, Dell computers, cell phone plans, hotels, and more. We also offer a 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), and 24-hour physician available for kids, as well as Dental & Vision Plans, Business travel insurance, and You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance.

Conclusion

If you are a motivated and people-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a fantastic opportunity to grow your career and be part of a dynamic and supportive team. Apply today and take the first step towards a rewarding and challenging career with U-Haul!

Don't miss out on this opportunity to join a company that values its employees and offers a range of benefits and perks. Apply now and start your journey with U-Haul as a Customer Service Representative.