Experienced Bilingual Customer Service Representative – Primarily Home-Based Role at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both English and Spanish? If so, we invite you to join blithequark as an Experienced Bilingual Customer Service Representative in a primarily home-based role. As a key member of our team, you will play a vital role in providing outstanding customer service while working diligently to meet customer needs.
About blithequark
blithequark is a leading provider of innovative solutions in the insurance industry. Our mission is to empower individuals and families to achieve their goals by offering comprehensive insurance products and exceptional customer service. We are committed to fostering a culture of inclusivity, diversity, and continuous learning, where our employees can grow and thrive.
Job Summary
As an Experienced Bilingual Customer Service Representative, you will report to a Customer Service Manager and participate in required training activities to develop product and system knowledge necessary to respond to auto policy-related inquiries. You will focus on providing outstanding customer service while working diligently to meet customer needs. You will strive to resolve on first call, with minimal effort required on the part of the customer, thus providing the most customer value.
Responsibilities
* Develop knowledge of systems and several application trainings associated with policy processing
- Respond to basic inquiries from agents, agency staff, and customers related to policies and accounts with supervision
- Attend training and obtain licenses to acquire skills needed to transition to the next level
- Provide input on process improvement ideas for customer and agent support processes
- Follow procedures and continuous process improvement standard work
Specialized Knowledge & Skills Requirements
* Demonstrated experience providing customer-driven solutions, support, or service
- Demonstrated written and verbal communication skills
- Demonstrated typing/keyboarding skills (30 wpm)
- Demonstrated experience with various PC software applications (e.g., Microsoft Office Suites, Internet Explorer, Outlook)
- Demonstrated math skills (multiplication, division, addition, subtraction)
- Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English
Preferred Qualifications
* Property & Casualty (P&C) License preferred but not required
- Experience working in a customer service role in the insurance industry
Work Environment & Schedule
* Primarily home-based role with 80% of time spent working from home (4+ days per week)
- Proximity to one of our office locations (within approximately 35-50 miles) is required
- Occasional travel to office locations for in-person engagement activities (up to 10%)
- Normal business hours are Monday-Thursday 7am-9pm CST, Friday 7am-8pm CST, and rotating Saturday 8am-4pm CST
- Schedule will align to one of the following schedules after training:
+ Monday-Friday 11am-8pm CST, rotating Saturday 8am-4pm CST + Monday-Thursday 12pm-9pm CST, Friday 12pm-8pm, rotating Saturday 8am-4pm CST
Compensation & Benefits
* Starting pay: $23.00/hour
- Compensation may vary based on job level and geographic work location
- Relocation support offered for eligible candidates
- Comprehensive medical, dental, vision, and wellbeing benefits
- Competitive 401(k) contribution and pension plan
- Annual incentive, 9 paid holidays, and paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program and paid-family leave available to support employees and their families
How to Apply
If you are passionate about delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Equal Opportunity Employer
blithequark is an equal opportunity employer. We are committed to complying with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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