Experienced Customer Practice Manager – Healthcare and Public Sector Professional Services Leader for Cloud Transformation and Digital Innovation

Introduction to blithequark

At blithequark, we are at the forefront of empowering Canada's Public Sector through dynamic and disruptive transformation projects, leveraging the power of cloud technology to drive innovation and excellence. As a leader in professional services, we are committed to delivering cutting-edge solutions that align with the critical business and IT outcomes of our clients. Our team is dedicated to fostering a culture of inclusion, diversity, and continuous learning, making us an ideal destination for talented professionals seeking a challenging and rewarding career.

Job Overview

We are seeking an exceptional Customer Practice Manager to join our team, with a focus on Healthcare and State/Provincial Government. As a Practice Manager, you will play a pivotal role in architecting and implementing innovative solutions, working closely with customers, partners, and internal stakeholders to drive engagement delivery and capture new opportunities. Your expertise in providing consulting solutions, overseeing project delivery, and developing strategic partnerships will be essential in empowering our clients to achieve cloud transformation success.

Key Responsibilities

• Collaborate with partner teams to envision business development initiatives, provide portfolio guidance, and oversee project delivery, always working backwards from the needs of our customers.
• Leverage your diverse IT and management consulting background to provide strategic advisory services to customers, partners, and internal stakeholders, driving business outcomes and accelerated customer success through cloud technologies.
• Develop and execute innovative, forward-looking strategies, outlining investment and multi-step go-to-market plans to help clients lead changes in IT strategy, policies, processes, people, governance, and partnerships.
• Engage with Director, VP, C-level executives, and governing boards to drive business growth, identify new opportunities, and deliver exceptional customer experiences.

About Our Team

At blithequark, we value diverse experiences and perspectives, recognizing that our differences are what make us stronger. Our team is committed to creating an inclusive and supportive environment, where everyone can thrive and grow. We encourage candidates from all backgrounds to apply, regardless of their career path or experience.

Why Join blithequark?

blithequark is a leader in cloud computing, offering a comprehensive and broadly adopted platform that empowers businesses to innovate and succeed. Our team is dedicated to continuous learning, mentorship, and career growth, providing endless opportunities for professional development and advancement. We prioritize work-life balance, offering flexible work arrangements and a hybrid work model that allows you to work from home or in the office, depending on your needs.

Qualifications

Essential Qualifications

• 7+ years of experience leading consulting verticals for Healthcare and Canadian Government (Federal/Provincial).
• 5+ years of consulting practice leadership experience as a manager with P&L responsibility.
• Experience selling and delivering technology consulting services.
• Experience providing strategic, consultative services in a sales or advisory services environment.
• Knowledge of the industry, understanding of consulting contract vehicles, and related RFx activities.

Preferred Qualifications

• Experience in a consulting firm helping transform the IT organization of multi-national enterprises.
• Experience with Canadian Public Sector procurement and delivery of Advisory services.
• High level of skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects, and customers.
• Experience in a fast-paced, startup (or startup-like) environment.
• Proven experience migrating production enterprise applications to Public and Private Cloud.
• Experience with ITSM processes and ITIL, along with integration experience of Cloud solutions and services with enterprise IT Service Management systems and processes.
• Bachelor's or Master's degree in Information Technology or Computer Science, or equivalent experience.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, mentorship opportunities, and career advancement resources to help you achieve your goals. Our team is dedicated to continuous learning, and we encourage our employees to pursue new challenges and opportunities.

Work Environment and Culture

Our work environment is dynamic, innovative, and collaborative, with a focus on teamwork, creativity, and problem-solving. We prioritize work-life balance, offering flexible work arrangements and a hybrid work model that allows you to work from home or in the office, depending on your needs. Our team is committed to creating an inclusive and supportive environment, where everyone can thrive and grow.

Compensation and Benefits

We offer a competitive salary range, from $126,000/year to $210,400/year, depending on experience and qualifications. Our total compensation package includes equity, sign-on payments, and other forms of compensation, as well as a full range of medical, financial, and other benefits.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As a Customer Practice Manager at blithequark, you will have the chance to work with a talented team, drive business growth, and empower our clients to achieve cloud transformation success. Don't miss out on this opportunity to join a leader in cloud computing and take your career to the next level.