[Remote] Epic App Analyst I - HB- Remote

Note: The job is a remote job and is open to candidates in USA. Beth Israel Lahey Health is a healthcare organization that focuses on improving revenue results and operational efficiencies within their Epic Patient Financial Services. The Epic App Analyst I will analyze and implement changes in support of Epic Professional Billing applications, serve as a liaison between departments, and assist in training and project management related to Epic workflows.

Responsibilities

• Analyzes, evaluates, and implements changes in support of all Epic Resolute Professional Billing, Claims, Remittance, and Router applications including ongoing production maintenance, upgrades, and troubleshooting.
• Responsible to provide initial recommendations on decisions for planning, design, development, build, and/or configuration of all Resolute Professional Billing applications and presenting to the Senior Epic Operations Analyst (SEOA) for approval before presenting to leadership.
• Uses internal and external resources to make recommendations to guide PFS management and end-users on system requirements which include identifying and mitigating potential impacts.
• Serves as the Epic liaison to the IT Epic support team, vendor management, and operational departments to determine requirements and to design solutions that are scalable, sustainable, and ensure data integrity.
• Responsible for assigned Professional Billing Epic Remedy tickets to completion.
• Manages the ticket priority for assigned Service Now tickets submitted to PB IT. Reports priorities weekly to IT management and manages all Epic remedy ticket tracking, ticket lag, and follow-up.
• Validates and approves all testing and build changes after completion before moves to Epic production for all tickets assigned.
• Participates and assists in the Design, development, and implementation of training related to Epic Resolute Professional Billing and end-user workflows.
• Assist in the review of Epic upgrade features with IT. Reviews new software releases and participates in the full review of upgrade opportunities, and system enhancements, and makes recommendations on which features should be utilized.
• Provides go-live support during Epic implementation, upgrades, and new build enhancements.
• Responsible for projects assigned by the SEOA to perform root-cause analysis of denials to reduce denials and manual rework while implementing best Epic practices. Provides findings and reports results and recommendations for Epic and operational improvements to the SEOA and leadership.
• Assists in the oversight and management of external system charge applications and tools.
• Evaluates the adequacy of internal controls and compliance with organizational policies and procedures.

Skills

• Epic Revenue Cycle Proficiency: Professional Billing Application, PB CDM, PB Charge Capture, PB Charge Router, claims and remittance preferred
• 5+ years of clinical, healthcare operations, and healthcare information technology experience.
• Experience in a healthcare setting, ability to understand and document business processes, ability to multi-task, and experience managing large projects with defined duration and scope.
• The ability to work independently, the ability to prioritize, and organizational skills are a must.
• Excellent communication skills.

Education Requirements

• Bachelor’s Degree or Equivalent Experience Required

Company Overview

• Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services. It was founded in 2019, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.bilh.org.

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