Experienced Fiber Customer Support Analyst – Delivering Exceptional Service and Support to blithequark Customers
Are you passionate about delivering exceptional customer service and support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Fiber Customer Support Analyst. At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented individual who shares our passion for delivering exceptional service and support to our customers.
About blithequark
blithequark is a leading provider of innovative communication and entertainment solutions. We're committed to delivering the best network and entertainment experiences to our customers, and we're looking for talented individuals like you to help us achieve our goals. Our team is dedicated to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Your Role
As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for a dedicated and passionate individual who shares our commitment to customer service excellence. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Knowledge of communication and networking components
- Ability to work independently and as part of a team
- Strong customer service skills with a focus on delivering exceptional service and support
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and coaching
- Online training and development programs
- Mentorship and career development opportunities
- Opportunities to work on high-profile projects and initiatives
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is collaborative, inclusive, and supportive, with a focus on delivering exceptional service and support to our customers. We're proud to be an equal opportunity employer and celebrate our employees' differences.
Compensation and Benefits
We offer a competitive compensation package, including:
- A salary range of $632.00 to $1,770.50 weekly based on a full-time schedule (dependent on location and confirmed job-related skills and experience)
- Incentive-based compensation with the potential to earn more
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Award-winning total rewards package
How to Apply
If you're passionate about delivering exceptional customer service and support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system.
Equal Employment Opportunity
blithequark is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job