Experienced Customer Support Specialist – Solar Activation and Customer Journey Expert (CST Time Zone)

Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Specialist – Solar Activation and Customer Journey Expert.

About blithequark

blithequark is a leading provider of innovative enterprise projects and products, serving a diverse customer base that includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups. With a team of over 700 talented individuals, we are committed to delivering exceptional results and fostering a culture of collaboration, learning, and fun.

Our Culture

At blithequark, we pride ourselves on our focus on processes and culture. We are ISO 9001:2015, 27001:2013 & 20000-1:2018 certified, ensuring that we maintain the highest standards of quality, security, and environmental responsibility. Our vibrant culture is built on the principles of collaboration, innovation, and continuous learning, making us an exciting and rewarding place to work.

Job Summary

As an Experienced Customer Support Specialist – Solar Activation and Customer Journey Expert, you will be responsible for delivering exceptional customer service to residential customers (homebuyers) throughout the solar activation process. You will work closely with customers to obtain necessary documents and signatures, educate them on Net Metering, and provide proactive communication on project status, timelines, and next steps. Your primary goal will be to set and achieve customer expectations, ensuring a smooth and efficient activation process.

Key Responsibilities

* Deliver exceptional customer service as a primary point of contact from customer utility submittal to solar activation

• Work with residential customers (homebuyers) to obtain necessary documents and signatures
• Educate customers on Net Metering and provide realistic timelines for the approval process by the utility company
• Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status, timelines, and next steps
• Manage a pipeline of 100+ projects, ensuring timely and accurate resolution of customer questions and requests
• Maintain a current understanding of utility, permitting & other external lead times
• Document all customer interactions in accordance with standard process
• Handle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to Supervisor for resolution
• Identify areas of improvement in our customer journey and work with the account manager and leadership team to implement solutions
• Coordinate with account managers, utilities, jurisdictions, sub-contractors, build partners, and internal construction manager to ensure a smooth and efficient activation

Requirements

* 2 years plus of project administration, project management or field construction experience

• Exceptional customer service skills and maintaining customer relationships
• Strong communication skills with the ability to resolve customer questions and issues
• Strong computer skills: Salesforce, Google Suite, MS Word, Excel, Oracle is a plus
• Excellent organizational and time management skills
• Detail-oriented and ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• The Specialist must work in the CST time zone

What We Offer

* Competitive salary and benefits package

• Opportunity to work with cutting-edge technologies and contribute to the success of the company and yourself
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, please submit your application through our website: Apply Job! We look forward to welcoming you to our team at blithequark! Apply for this job