Experienced Full Stack Property Assistant – Vacation Rental Management and Customer Service Expert

Are you a highly organized and customer-focused individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds? If so, we invite you to join our dynamic team as an Experienced Full Stack Property Assistant at Jenny Rutherford Real Estate, a leading real estate company in Savannah and surrounding areas.

About Us

At Jenny Rutherford Real Estate, we pride ourselves on providing first-class customer service to our clients as they buy, sell, or invest in properties. Our mission is to be there for our clients every step of the way, and we achieve this through our commitment to integrity, accountability, honesty, trustworthiness, and getting the job done. Our close-knit group of employees creates a friendly and fun atmosphere that makes for a great work environment. We've been providing top-notch real estate service to Savannah and surrounding areas for years and will continue to do so for years to come.

Job Summary

We are seeking an experienced and energetic Part-time Airbnb Host Property Assistant to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth management of our vacation rental properties, providing exceptional customer service to our guests, and promoting our properties on social media. This is a fantastic opportunity to grow your career in a dynamic and innovative environment.

Key Responsibilities

As an Experienced Full Stack Property Assistant, you will be responsible for:

• Confirming online bookings with guests via phone and/or email communications
• Setting up and preparing homes in advance of guest check-ins
• Providing concierge assistance to guests regarding services, recreation, restaurants, and other activities
• Providing friendly customer service to guests at check-in, throughout their stay, at check-out, and after departure
• Preparing guest check-in materials, including set-up of after-hours check-in materials with a high level of accuracy
• Assisting guests with problems utilizing in-office resources, online resources, and troubleshooting with the goal of satisfactory resolution
• Assisting in taking an accurate inventory of homes, preparing supply order lists, accepting delivery of ordered items, and ensuring timely delivery of correct rental supply inventory to homes
• Writing and sending Thank You cards to guests weekly
• Troubleshooting maintenance issues with guests, co-workers, and homeowners to determine the appropriate course of action
• Assisting guests with electronic device use (TVs, remotes, wifi, etc.)
• Assigning vendors to perform repairs and maintenance that are outside the scope of work for the internal team and monitoring their progress
• Maintaining adequate stock of materials and documents used daily in the office, including check-in cards, property maps, mailing labels, dog treats, paper products, etc.
• Maintaining files on a daily basis
• Monitoring electronic door locks online daily
• Promoting properties on social media and monitoring trends in vacation rentals
• Performing errands and special projects as requested by the Director of Operations
• Being available for on-call emergency after-hours phone calls responding to guest concerns quickly and efficiently (shared responsibility rotated with other team members)

Qualifications

To be successful in this role, you will need:

• Customer service, hospitality, or retail experience preferred
• Living somewhere between downtown Savannah and Tybee Island is preferred
• Flexibility with work schedule, available weekends and some nights
• Persuasive problem-solving skills focused on exceeding guest expectations
• Proven ability to work effectively in an innovative, fast-paced, and multi-tasked environment
• Ability to organize, plan ahead, and manage workloads and complex rental schedules
• Handyman abilities preferred, not afraid to get your hands dirty
• Must have own reliable vehicle
• Must be able to lift 35 lbs and be comfortable moving furniture and performing light staging
• Must be available for some nights, weekends, and holidays as needed
• Internally motivated; takes initiative and achieves goals with little or no supervision
• Successfully multi-tasks, managing many small tasks or processes with attention to details; likes to stay busy and seeks out projects to complete
• Enthusiastic and loyal team worker; understands the relationship of each team member's responsibilities for mutually beneficial end results and is a self-starter who can work independently within our standards

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and Google Suite
• Ability to learn and adapt to new systems and technologies

Career Growth Opportunities and Learning Benefits

At Jenny Rutherford Real Estate, we believe in investing in our employees' growth and development. As a member of our team, you will have access to:

• Ongoing training and professional development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and promotion
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off

Work Environment and Company Culture

We pride ourselves on creating a friendly and fun work environment that makes for a great place to work. Our office is located in the heart of Tybee Island, and we offer a relaxed and casual atmosphere that encourages collaboration and creativity. We believe in work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional goals.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Health insurance
• Retirement plan
• Paid time off
• Flexible scheduling
• Opportunities for career advancement and promotion
• A dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application today, including your resume and a cover letter outlining your qualifications and experience. Apply To This Job We look forward to hearing from you and exploring how you can contribute to our dynamic team! Apply for this job