Experienced Customer Service Representatives for Financial Services - Remote Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences to clients in the financial sector? Do you thrive in a dynamic, fast-paced environment where every day brings new challenges and opportunities for growth? If so, we invite you to join blithequark, a leading digital transformation company that's revolutionizing the way businesses interact with their customers.

About blithequark

As a digital transformation company, blithequark has been helping clients across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, provide exceptional customer experiences for over 35 years. Our commitment to innovation, customer-centricity, and employee satisfaction has earned us recognition as a Great Place to Work in the US. We're now seeking experienced customer service representatives to join our team and help us deliver world-class support to our clients' customers.

Job Description

As a customer service representative at blithequark, you'll be responsible for providing exceptional support to clients in the financial sector. You'll handle inbound customer inquiries via phone, email, or instant message, resolving a variety of basic support issues, such as researching, troubleshooting, and processing address changes, customer orders, billing/payments/disputes, and more. You'll also be responsible for documenting all your work, escalating calls to an appropriate Product Support Specialist as needed, and meeting quality standards, adherence to schedule, and average handle time.

Key Responsibilities:

* Provide customer support by phone, email, or instant message to consumers, serving as the primary contact for inbound customer issues

• Escalate more technical product-related issues to the proper product support department
• Process a high volume of consumer inquiries about banking products and services, resolving a targeted percentage of those inquiries
• Troubleshoot customer issues, identify the root cause of the issue, and use tools and resources to determine how to resolve the customer issue
• When unable to resolve problems in a reasonable amount of time, escalate to an appropriate resource and follow up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
• Track and document inbound support requests, ensuring proper notation of customer issues
• Update customer information and ensure accurate entry of contact information
• Meet standards of job, such as quality standards, adherence to schedule, and average handle time
• May provide guidance and/or mentoring to less experienced peers
• Other related duties assigned as needed

What We Offer:

* Competitive pay starting at $18/hour, generous flexible vacation policy, and 401k

• Paid training, coaching, development, and career planning
• Medical, dental, and vision benefits; EAP, health and wellness programs, and more
• Tremendous development and advancement opportunities - 80% of our frontline leaders have been promoted!
• Employee Discounts
• EAP & Health and Wellness programs, including a personal trainer dedicated to blithequark

Qualifications:

* Educational Requirements: + High school diploma or GED

• General Knowledge, Skills & Abilities:

+ At least one year of call center experience + At least one year of customer service experience + Knowledge of the banking products, services, and business operations to enable resolution of customer inquiries + Excellent customer service skills that build high levels of customer satisfaction + Excellent verbal and written communication skills + Computer navigation and operation skills + Demonstrates effective people skills and sensitivities when dealing with others + Ability to work both independently and in a team environment

Work Environment:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. We'll provide all the necessary equipment, and you'll need to provide reliable, hard-wired internet service and a quiet, distraction-free place to work.

Why Join blithequark?

At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, continuous learning, and career growth. Our commitment to diversity, equity, and inclusion has earned us recognition as a Great Place to Work in the US. Join our team and become part of a dynamic, forward-thinking organization that's shaping the future of customer experience.

How to Apply:

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, values, and benefits. Apply now and take the first step towards a rewarding career with blithequark. Apply Job! Apply for this job