Experienced Live Chat Specialist – Remote Customer Support Representative
Are you a skilled problem solver with excellent communication skills and a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's growing team as an Experienced Live Chat Specialist – Remote Customer Support Representative. At blithequark, we're committed to revolutionizing the way we interact with our customers, and we're looking for talented individuals like you to help us achieve this vision. As a Live Chat Specialist, you'll be the face of our company, providing top-notch support to our clients and their customers through our online chat platform. You'll be responsible for answering a wide range of questions, resolving issues, and promoting our products and services in a professional and courteous manner.
About blithequark
blithequark is a leading provider of innovative solutions for the modern business landscape. Our team of experts is dedicated to delivering exceptional customer experiences, and we're always looking for talented individuals who share our passion for excellence. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
Responsibilities
As a Live Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful in this role, you'll need:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, and empathetic personality
Additional Information
As a valued member of our team, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Available Shifts and Compensation
Available shifts are all days except Sundays and Saturdays. Compensation is $25.00 - $35.00/hour.
Why Join blithequark?
At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're always looking for ways to invest in their growth and development. As a member of our team, you'll have access to a range of learning opportunities, including training programs, mentorship, and professional development resources.
How to Apply
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.
Note
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