Experienced Virtual Medical Receptionist – Telehealth and Electronic Medical Records Management

Join our dynamic team at Workwarp, a leading Telehealth company, as we revolutionize the healthcare industry with our innovative, patient-centric approach. As a Virtual Medical Receptionist, you will play a vital role in creating and maintaining patient health records, ensuring the accuracy and confidentiality of patient information, and providing exceptional patient care.

About Us

At Workwarp, we are committed to bridging the health equity gap through our cutting-edge Telehealth programs, including Remote Patient Monitoring (RPM) capabilities. Our mission is to connect technology, community, and clinical coaching to improve patient outcomes and enhance our partners' bottom line. We offer a remote working environment, outstanding earnings potential, competitive benefits, and opportunities for personal recognition and advancement.

Job Purpose

As a Virtual Medical Receptionist, you will be responsible for effectively managing and organizing patient health records, ensuring compliance with healthcare regulations and standards. You will work with electronic medical record (EMR) systems, assist in the indexing and retrieval of medical records, and interact with patients via phone and/or video to collect demographic information, schedule appointments, and provide reminders.

Responsibilities

* Contacts/interacts with patients via phone and/or video to collect demographic information, identification, insurance, and other applicable information to upload into the EMR.

• Schedules patient appointments and provides reminders to patients of upcoming appointments via phone call, text, email, and other communication means.
• Creates, organizes, files, and manages patient health records, both electronic and paper-based.
• Ensures that all records are accurate, complete, and updated in a timely manner.
• Enters patient data into health information systems and EMR(s).
• Monitors the fax inbox and files faxes to the appropriate patient chart.
• Adheres to HIPAA regulations and other privacy laws to safeguard patient information.
• Practices secure data protection measures and handles confidential information responsibly.
• Prepares and retrieves medical records for healthcare providers, auditors, or other authorized parties.
• Processes requests for records from patients, insurance companies, and other entities.
• Performs audits and checks to ensure data accuracy and integrity.
• Identifies and corrects errors or inconsistencies in patient records.
• Generates reports related to patient data and departmental metrics.
• Maintains documentation of processes and procedures related to health information management.
• Assists healthcare staff with questions related to health records.
• Provides training and support to new staff on health information systems and documentation practices.
• Troubleshoots and resolves issues with health information systems and EHR software.
• Collaborates with IT staff to address technical problems and system upgrades.
• Performs other duties as assigned.

Requirements

* Associate's degree in Health Information Management, Health Informatics, or a related field and ONE to THREE years of related experience or the equivalent combination of education and experience.

• Experience with electronic medical records (EMR).
• Proficiency in health information systems and electronic medical records (EHR).
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Effective communication and interpersonal abilities.
• Ability to handle sensitive and confidential information with discretion.

Nice-to-Haves

* Bachelor's degree in a related field.

• Registered Health Information Technician (RHIT) certification.
• Experience with medical coding.
• Knowledge of medical coding systems (ICD-10, CPT).

Benefits

* 401(k) plan.

• Dental insurance.
• Disability insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

Why Join Our Team?

At Workwarp, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. As a Virtual Medical Receptionist, you will have the chance to make a significant impact on the lives of our patients and contribute to the advancement of the Telehealth industry.

How to Apply

If you are a motivated and organized individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role. Apply To This Job Apply for this job