Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative

Are you passionate about delivering exceptional customer service and ensuring the well-being of individuals through accurate medication management? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as an Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative. At blithequark, we prioritize our customers' needs and strive to provide a seamless experience. As a key member of our Clinical Customer Care team, you will play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a non-retail facing environment, allowing you to focus on delivering exceptional service without the distractions of a traditional retail setting.

Key Responsibilities:

As an Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative, your primary responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for various purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Collaborating constantly with teammates
• Demonstrating a customer-centric approach and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications:

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications:

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies:

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work autonomously and as part of a team
• Commitment to delivering exceptional customer service and ensuring customer satisfaction

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to helping our employees grow and develop their skills. As an Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Work Environment and Company Culture:

Our pharmacy features a casual dress code in a non-retail facing environment, allowing you to focus on delivering exceptional service without the distractions of a traditional retail setting. Our team is passionate about delivering exceptional customer service and ensuring the well-being of our customers. We prioritize a positive and supportive work environment, where collaboration and open communication are encouraged.

Compensation, Perks, and Benefits:

As an Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative, you will receive:

• Competitive compensation and benefits package
• Opportunities for career advancement and professional growth
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• Flexible scheduling and remote work options

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about blithequark and our commitment to diversity and inclusion.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link].

Apply Now:

Ready to take the next step in your career and join our dynamic team? Apply now by visiting our website at [insert link]. We look forward to hearing from you! Apply for this job