Experienced Customer Service Representative – Work From Home in Nebraska

Are you a dedicated and passionate individual with a knack for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's Customer Service team as a Work From Home Customer Service Representative in Nebraska! At blithequark, we're committed to championing the health and well-being of our members and the communities we serve. Our team is the driving force behind this promise, and we're seeking forward-thinking professionals like you to join us in delivering on it. As a Customer Service Representative, you'll be the primary customer interface, handling incoming phone calls, and providing expert guidance to navigate the complex world of insurance. About blithequark blithequark is a champion for the health and well-being of our members and the communities we serve. We're a forward-thinking organization that's constantly evolving to optimize business processes and customer experiences. Our team is passionate about delivering exceptional service and making a meaningful impact in our community. Why Join blithequark? * Find purpose and opportunities to build a meaningful career * Make a powerful impact in our community * Enjoy a dynamic work environment with a talented team * Receive ongoing training and support to help you grow * Enjoy a comprehensive benefits package, including health benefits * Work from home in the comfort of your own space Responsibilities As a Customer Service Representative, you'll be responsible for: * Handling incoming phone calls and providing expert guidance to customers * Researching customer information using various systems, policies, regulations, and reference materials * Elevating sensitive customer requests when necessary * Complying with State and Federal regulations and mandates * Staying current on knowledge of diverse products and proactively recommending items needed by customers * Providing exceptional customer service and ensuring customer satisfaction Requirements To be considered for this position, you must have: * High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred) * Availability for training 9-12 weeks in length * Reliable internet service provider and a dedicated, distraction-free workspace Preferred Qualifications * Basic medical/dental terminology and contract interpretation is a plus * Experience in a dynamic environment with a focus on customer service Training and Support * 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday * Ongoing training and support to help you grow and develop in your role * Access to various systems, policies, regulations, and reference materials to help you provide expert guidance to customers Work Schedule * Work from home in the comfort of your own space * Must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday Compensation and Benefits * $39,520 annually + plus benefits package (Health Benefits effective 1st of the month following start date) * Comprehensive benefits package, including health benefits * Opportunities for career growth and advancement Diversity and Inclusion We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. We're an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. How to Apply If you're a dedicated and passionate individual with a knack for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about what makes blithequark an exceptional place to work and to submit your application.

What You'll Do

* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail. * Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. * Elevates sensitive customer requests when necessary. * Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance. * Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Essential Qualifications

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). * Availability for training 9-12 Weeks in length.

Preferred Qualifications

* Basic medical/dental terminology and contract interpretation is a plus.

Learn More About blithequark

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Equal Opportunity Employer

blithequark is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. Apply Job! Apply for this job