Experienced Customer Service Representative – Home Improvement Industry
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy adapting to changing guidelines? If so, we invite you to join blithequark, a leading provider of lead and workflow management solutions for the home improvement industry, as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative.
About blithequark
blithequark is a dynamic company that has revolutionized the home improvement industry with its innovative platform, powering over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring their expectations are met and managed throughout the lifespan of their projects. As a Customer Service Representative at blithequark, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving business growth.
The Role
We are seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for:
- Answering incoming calls and responding to customer requests in a timely and professional manner
- Working in a fast-paced environment with a high degree of flexibility and adaptability
- Booking appointments for customers with a high degree of data accuracy
- Maintaining excellent written and verbal communication skills on a consistent basis
- Identifying and escalating issues to supervisors as needed
- Adapting to fast-changing guidelines and customer needs
- Informing clients by explaining procedures, answering questions, and providing information
- Maintaining and improving quality results by adhering to standards and guidelines
Requirements
To be successful in this role, you will need:
- A high school graduate or G.E.D. equivalent
- A minimum of one year of experience in an inbound/outbound call center or retail environment (preferred)
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute (preferred)
- Experience in providing exceptional customer service and maintaining established quality requirements
- Ability to pass a background check
Benefits
As a Customer Service Representative at blithequark, you will enjoy:
- The opportunity to work from home (after completing a one-week in-office onboarding/training period)
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after one year of service with a company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment and Company Culture
blithequark is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of teamwork, innovation, and customer-centricity. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to:
- Develop your skills and knowledge through our career learning and development programs
- Take on new challenges and responsibilities as you grow in your role
- Collaborate with cross-functional teams to drive business growth and innovation
- Participate in leadership development programs to advance your career
How to Apply
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply Job!
Equal Opportunity Employer
blithequark is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job