Experienced Customer Service Representative and Interviewer – Remote Opportunity at blithequark
Are you a highly motivated and organized individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a keen interest in the healthcare industry? If so, we invite you to join blithequark as an Experienced Customer Service Representative and Interviewer in a remote capacity.
At blithequark, we are committed to providing top-notch customer service and support to our clients, and we are seeking a talented individual to join our team. As an Experienced Customer Service Representative and Interviewer, you will play a vital role in ensuring that all incoming work is assigned and completed within the same day, while also providing exceptional customer service to our clients.
About blithequark
blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to develop, enhance, and promote quality customer service through team efforts, and we are dedicated to providing our clients with the highest level of service and support. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.
Job Summary
As an Experienced Customer Service Representative and Interviewer, you will be responsible for supporting the Telemed team by ensuring that all incoming work is assigned and completed within the same day. You will also be responsible for providing exceptional customer service to our clients, handling complaints as needed, and promoting professionalism and confidentiality agreements. Additionally, you may be asked to act as a mentor for your teammates, providing training and assisting with special projects.
Key Responsibilities
* Interviews: Conduct interviews with clients applying for insurance, obtaining health history and personal information, and promoting professionalism and confidentiality agreements.
* Customer Service: Provide exceptional customer service to our clients, supporting the mission statement to develop, enhance, and promote quality customer service through team efforts.
* Training & Development: Attend and participate in development programs, maintain certification where applicable, and continue to improve skills.
* Cross-training: Cross-train to other positions as directed and train teammates on new tasks, mentor new employees, and answer questions on process and system functionality.
* Professional Image: Exhibit a professional demeanor at all times while representing blithequark.
* Goals & Objectives: Set goals and objectives for professional growth, review and revise these on an ongoing basis, and give input and support management/practice decisions.
Essential Qualifications
* High School diploma or equivalent
* Good organizational skills
* Effective communication skills
* Critical thinking
* Ability to work compatibly as a team member with co-workers
* Ability to logically think and determine the next step to pursue
Preferred Qualifications
* 6 months of customer service experience
* Knowledge of medical terminology
Working Conditions
* Part-Time: 25-29 hours per week
* Physical requirements: Ability to sit for extended periods, lift up to 10 lbs, and utilize computer, monitor, and keyboard for assigned shift.
Remote Requirements
* Desktop or laptop computer with Windows 10 or newer
* A second monitor will be needed prior to starting this position, if hired
* High speed internet capable of being wired (cannot use Wi-Fi for this position)
* Headset
* Office or quiet place in home to work
What We Offer
* Competitive compensation package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and organized individual with excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!