Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others navigate the complexities of healthcare? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? Look no further than blithequark, the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. As an Evening Customer Care Associate, you'll play a vital role in delivering exceptional service to our valued members, providing guidance, direction, and support to help them achieve the best possible health and well-being.

About blithequark

At blithequark, we're committed to making healthcare easier for our members and ensuring they get the care they need. For 20 years, we've provided expert support to help our members navigate the complexities of healthcare, leveraging a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making us a leader in the industry.

Awards and Recognition

We're proud of our achievements and recognition in the industry. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits and Perks

At blithequark, we're invested in your success and well-being. Some of the benefits and perks you can expect include:

• Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role
• Robust Medical coverage, as well as Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs
• Opportunity to grow your career and pursue your ambitions

Work Environment and Culture

As a work-from-home associate, you'll have the flexibility to work in a comfortable and productive environment. Our company culture is built on the principles of respect, empathy, and compassion, and we're committed to creating a workplace that's inclusive and supportive of all employees.

Pay Rate and Hours

* Hourly rate starting at $16.00

• Full-time (40 hours/week) Monday - Friday
• Two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
• Occasional overtime may be required

How to Apply

If you're a customer service enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more and submit your application.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c Apply for this job