Jira Advocate – Senior Manager – English– Remote EU/ EMEA
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Jira Advocate – Senior Manager – English– Remote EU/EMEA In this role, the candidate will be responsible for promoting the use of JIRA within the organization, providing training and support to users, and ensuring that best practices are followed. This role requires a deep understanding of JIRA, excellent communication skills, and the ability to work collaboratively with various teams
Responsibilities • Promote JIRA Usage: Advocate for the adoption and effective use of JIRA across the organization. Conduct workshops, webinars, and training sessions to educate users on JIRA’s capabilities and best practices • User Support: Provide ongoing support to JIRA users, addressing any issues or questions they may have. Assist with the configuration and customization of JIRA projects to meet the needs of different teams. • Best Practices: Develop and maintain documentation on JIRA best practices, workflows, and processes. Ensure that teams are following these guidelines to maximize efficiency and productivity. • Collaboration: Work closely with project managers, developers, and other stakeholders to understand their needs and ensure that JIRA is being used effectively to support their projects. • Continuous Improvement: Stay up-to-date with the latest JIRA features and updates. Identify opportunities for improvement and implement changes to enhance the user experience. Qualifications we seek in you! Minimum Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field. • Significant years of experience working with JIRA, including configuration, customization, and user support. • Strong understanding of JIRA workflows, permissions, and project configurations. • Excellent communication and presentation skills. • Ability to work independently and as part of a team. • Strong problem-solving skills and attention to detail. • Experience with other Atlassian tools (e.g., Confluence, Bitbucket) is a plus.
Preferred Qualifications/ Skills • Certifications: JIRA Administrator or similar certification. • Experience: Previous experience in a similar advocate or training role. • Technical Skills: Familiarity with scripting languages (e.g., Groovy, Python) for JIRA automation. Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.