Job Title: Customer Support Executive – B2B Client Services and Operations
Job Description:
About blithequark
At blithequark, we're passionate about revolutionizing the way businesses connect with their customers. As a leading provider of innovative technology solutions, we've been featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain. Our mission is to create an empowering workplace for our employees, drive ROI for our clients, and satisfy our consumers with cutting-edge solutions.Equity, Diversity & Inclusion at blithequark
We're committed to fostering an inclusive, diverse, and respectful work environment at blithequark. Accountability plays a significant role in our company values, and we're dedicated to being honest, open, and transparent about our ED&I efforts. Our ever-evolving culture is defined by our people, and we're proud to share our commitments and internal statistics with everyone. We believe that everyone deserves an equal opportunity to thrive, regardless of their background or experiences.Join Our Team
We're not looking for perfection; we're looking for individuals who share our passion for innovation and customer satisfaction. If you need any adjustments to support you with your application, please don't hesitate to reach out to our Talent Team at [email protected].Responsibilities
As a Customer Support Executive, you'll play a vital role in supporting our US offering and ensuring that our clients and brands have a seamless experience with our B2B services. Your responsibilities will include:- Ownership of internal support tasks, including media scheduling and offer management
- Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands
- Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low, and updating image offers
- Ensuring that tasks are completed and adhering to agreed SLA's
- Maintaining relationships with clients and communicating around booked media campaigns
- Cross-collaborating with internal teams, including Design, Customer Success, and Advertising teams
About You
We're looking for a talented individual who has:- Experience working with B2B or B2C clients
- Great time management and high organization skills
- Experience working cross-collaboratively with internal teams
- Experience working in a fast-paced environment
- Desirable experience with Asana and Salesforce
Benefits
At blithequark, we offer a range of benefits that will make you feel valued and supported:- Competitive salary
- Unlimited holiday, allowing you to maintain a healthy work-life balance
- Remote first working environment, giving you the flexibility to work from anywhere
- Flexi-time, including Flexi Friday, which allows you to finish work at 1:30 pm
- Focus on welfare, including gym memberships, wellness challenges, mental health first aiders, and health cash plans
- Incredible partnership discounts for the biggest brands in the world
- Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans
- £200 work-from-home set-up allowance to help you create a comfortable workspace