Weekend Part-Time Customer Service Representative for Dynamic and Growing blithequark Team

Introduction to blithequark

blithequark is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1000 companies. With a strong commitment to excellence, we have been recognized as a Great Place to Work not once, but twice. Our mission is to provide exceptional customer experiences, and we are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative.

About the Role

We are looking for a talented and compassionate Customer Service Representative who will apply the latest customer service techniques and learn our account management systems to help improve the customer experience during challenging times. This part-time position offers flexibility, working approximately 3-29 hours per week, with various shift options to choose from, all in the comfort of your own home office.

Shift Options

• Sundays Only 8:00AM-4:00PM
• Sundays Only 6:00AM-12:00PM
• Saturdays Only 6:00AM-12:00PM
• Sundays Only 8:00AM-4:00PM
• Saturdays Only 8:00AM-4:00PM
• Saturdays Only 4:00PM-12:00AM
• Saturdays Only 3:00PM-9:00PM
• Saturday & Sunday 4:00PM-9:00PM
• Saturdays Only 4:00PM-9:00PM
• Sundays Only 4:00PM-9:00PM
• Saturday & Sunday 3:00PM-8:00PM
• Saturdays Only 3:00PM-8:00PM
• Sundays Only 3:00PM-8:00PM
• Saturday & Sunday 1:00PM-7:00PM
• Saturdays Only 1:00PM-7:00PM
• Sundays Only 1:00PM-7:00PM
• Saturdays Only 8:00AM-4:00PM
• Sundays Only 8:00AM-5:00PM
• Saturday & Sunday 4:00PM-8:00PM
• Saturdays Only 4:00PM-8:00PM
• Sundays Only 4:00PM-8:00PM
• Saturdays Only 8:00AM-11:00AM
• Saturday & Sunday 7:00AM-5:00PM
• Saturdays Only 7:00AM-5:00PM
• Sundays Only 7:00AM-5:00PM
• Saturdays & Sunday 2:00PM-8:00PM
• Saturdays Only 2:00PM-8:00PM
• Sundays Only 2:00PM-8:00PM

Key Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Providing exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries
• Offering empathy and support to customers during the claim process
• Collecting and documenting claim details accurately
• Identifying and resolving customer issues by adhering to client-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Demonstrating punctuality and reliability, with the ability to work extended hours or additional shifts during peak periods or emergency situations
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Embodying blithequark's core values, including customer-first, self-motivation, teamwork, and continuous improvement

Required Skills and Abilities

To succeed in this role, you will need:

• Strong language skills, with the ability to read and interpret documents, write routine correspondence, and project a confident, clear, and professional telephone presence
• Bi-lingual proficiency in Spanish is preferred
• Basic computer skills, including knowledge of Microsoft Word and Excel, and the ability to type at least 40 words per minute

Education and Experience

We require a High School Diploma or general education degree (GED), and prefer 1-2 years of quality assurance experience.

Network Requirements

To work from home, you will need to meet the following network requirements:

• A reliable internet connection, with a speed test result from www.speedtest.net
• An Ethernet connection is not required but strongly recommended
• A private network, as you will not be allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

At blithequark, we offer competitive compensation and a range of benefits, including:

• Ancillary benefits, such as dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible after 60 days of employment
• 401K eligibility after 6 months of employment
• PTO eligibility after 90 days of employment
• Employee Assistance Program

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to learn and develop new skills, take on new challenges, and advance your career within the company.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, respect, and open communication. We believe in recognizing and rewarding our team members for their hard work and contributions, and we offer a range of perks and benefits to support their well-being and success.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Weekend Part-Time Customer Service Representative position. At blithequark, we are committed to providing exceptional customer experiences, and we believe that you can play a key role in helping us achieve this goal. Apply today and join our dynamic and growing team!