Customer Service Specialist - Extended Hours with Work from Home Flexibility at blithequark

Join blithequark's Customer Service Team: Delivering Exceptional Banking Experiences

At blithequark, we're passionate about providing top-notch financial services to our customers through traditional and digital channels. As a Customer Service Specialist - Extended Hours, you'll play a vital role in ensuring our customers receive enthusiastic, professional quality service outside of normal business hours. If you're a motivated and customer-focused individual looking for a challenging and rewarding role with work from home flexibility, we encourage you to apply.

About blithequark and the Industry

blithequark is a leading financial institution dedicated to delivering innovative banking solutions and exceptional customer experiences. Our company culture is built on a foundation of professionalism, accountability, inclusion, integrity, and respectfulness. As a Customer Service Specialist, you'll be part of a dynamic team that is committed to making a positive impact in the lives of our customers.

Key Responsibilities

• Efficiently serve the needs of internal and external customers through various channels, including phone, email, online chat, and video teller assistance.
• Respond to customer inquiries and problems concerning their accounts, gathering necessary information to document and resolve issues.
• Maintain accurate telephone call statistics and document account information on the computer for each customer.
• Process telephone transfers, loan payments, quote loan payoffs, and process stop payment requests made by phone.
• Monitor and respond to online chats from the website, as well as email records received.
• Maintain and apply knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts.
• Reset electronic banking PINs, duplicate statement requests, and answer debit card inquiries.
• Assist customers with Internet Banking and Bill Pay, resetting passcodes, assisting with log-in, or guiding them through the Internet Banking website.
• Provide video teller assistance for ITMs.
• Maintain accurate department records and keep abreast of all bank products and services.
• Cross-sell to existing and prospective customers, identifying sales referral opportunities and making appropriate referrals.
• Participate in sales campaigns as identified and perform any other duties assigned by your supervisor.

Essential Qualifications

• High school graduate or equivalent.
• Extensive knowledge of deposits, loans, and banking products and services.
• A minimum of two years of customer service experience or related experience.
• Ability to work independently and perform repetitive tasks.
• Ability to sit for extended periods and travel to the office for periodic meetings and training.
• Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.).
• Attention to detail, relationship-building skills, and flexibility.
• Good communication skills, both verbal and written.
• Demonstrates proficiency and commitment to excellence in performance of duties.

Preferred Qualifications

• Financial Call Center experience.

What You'll Gain

As a Customer Service Specialist at blithequark, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You'll gain:

• Comprehensive knowledge of banking products and services.
• Experience working in a fast-paced, technology-driven environment.
• Opportunities for career growth and professional development.
• A competitive compensation package and benefits.
• A flexible work from home arrangement with the ability to work extended hours.

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a remote worker, you'll be expected to:

• Maintain a dedicated workspace that is safe and free from hazards.
• Adhere to our "Work from Home" guidelines and technical requirements.
• Participate in virtual meetings and training sessions.
• Follow our company's policies and procedures.

Compensation, Perks, and Benefits

blithequark offers a comprehensive compensation package and benefits that include:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A flexible work from home arrangement.
• Access to cutting-edge technology and tools.
• A dynamic and supportive work environment.

Why Join blithequark?

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team as a Customer Service Specialist - Extended Hours. At blithequark, we're committed to delivering exceptional banking experiences and making a positive impact in the lives of our customers. As a member of our team, you'll have the opportunity to develop your skills and expertise, grow your career, and be part of a dynamic and supportive community.

To be considered for this role, you must meet the technical requirements, including a reliable internet connection with a minimum speed of 10 Mbps download/5 Mbps upload and a latency of 50ms or less.

If you're ready to take your career to the next level and join a team that is passionate about delivering exceptional customer experiences, apply now to become a Customer Service Specialist - Extended Hours at blithequark.