Experienced Operations Process Manager – Customer Experience – Remote

Are you a seasoned operations professional with a passion for driving process improvements and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Operations Process Manager – Customer Experience, where you will play a critical role in shaping the future of our company's operations and customer experience.

About blithequark

blithequark is a leading innovator in the retail industry, dedicated to delivering exceptional customer experiences and driving business growth through process improvements. Our team of passionate professionals is committed to creating a culture of innovation, collaboration, and continuous learning. As an Operations Process Manager – Customer Experience, you will be part of a dynamic team that is shaping the future of retail operations and customer experience.

Key Responsibilities

As an Operations Process Manager – Customer Experience, you will be responsible for managing store operations processes for specific areas of responsibility and driving process improvements that support the needs of our stores and field teams. Your key responsibilities will include:

• Analyzing complex problems and communicating effective solutions to the team and field teams
• Developing and implementing changes that improve overall store operations processes and drive business growth
• Managing day-to-day processes related to your area of responsibility and creating project work plans
• Managing issues and roadblocks that arise related to your area of responsibility and responding proactively to unanticipated store needs
• Communicating effectively and building strong partnerships with the field and stores
• Preparing and delivering high-level insights and recommendations based on multiple analyses of industry, business, competitive landscape, and consumer data
• Providing guidance and training specific to your area of expertise and collaborating with findings from data to make verbal and written recommendations
• Maintaining a knowledge base regarding specific operations and processes within store operations

Direct Manager/Direct Reports

As an Operations Process Manager – Customer Experience, you will be responsible for managing a team of Business Analysts, typically 2-5 in number. You will be expected to direct and indirect reports, frequently persuading or influencing others, assigning and reviewing work, and considering diverse options or procedures when solving problems.

Travel Requirements

As a remote employee, you will not be required to travel frequently. However, occasional overnight travel may be necessary, typically less than 10% of the time.

Physical Requirements

The role requires most of the time to be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles.

Working Conditions

You will be located in a comfortable indoor area, with occasional exposure to unpleasant conditions that are infrequent and not objectionable. You will be under constant pressure to continuously meet tight deadlines, demanding quotas, and/or deal with difficult situations.

Minimum Qualifications

* Must be eighteen years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications

* PMI certification preferred

• 3 years of retail experience or process management in a related area

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Preferred Education

* No additional education

Minimum Years of Work Experience

* 5

Preferred Years of Work Experience

* No additional years of experience

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Strong business, functional, and/or store knowledge for your area of responsibility

• Leadership and management experience preferred
• Strong operations, retail, and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis

What We Offer

As an Operations Process Manager – Customer Experience at blithequark, you will enjoy a competitive compensation package, including:

• A salary range of $80,000 - $110,000 per year, depending on experience
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

How to Apply

If you are a motivated and experienced operations professional looking for a new challenge, we invite you to apply for the Operations Process Manager – Customer Experience role at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job